Work Design Variation and Outcomes in Call Centers: Strategic Choice and Institutional Explanations
| Year of publication: |
2009
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| Authors: | Holman, David ; Frenkel, Stephen ; Sørensen, Ole ; Wood, Stephen |
| Published in: |
ILR review : a publication of the New York State School of Industrial and Labor Relations, a statutory college of the State University, Cornell University, Ithaca. - Ithaca, NY : Cornell Univ, ISSN 0019-7939, ZDB-ID 2186172. - Vol. 62.2009, 4, p. 510-532
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