Work Environment Characteristics, Mobbing, Satisfaction and Absenteeism

Objective: To characterize the mobbing processes in a services organization, analyzing some precedent variables (organizational) and some consequence variables. Subjects: 63 persons belonging to a multinational organization of the sector of the hotel and restaurants sector. Methodology: Study of case. Results: The obtained results show the importance of the work environment (healthy), to prevent mobbing processes, influencing these, in turn, variables as the labour satisfaction or the absenteeism. Conclusions: The processes of mobbing present a series of characteristics about which it is difficult to generalise, which supports the theory that its cause cannot be found in one single factor, but in a multiplicity of factors which operates simultaneously