WORKFORCE COST EFFECTS ON PRODUCTIVITY, QUALITY AND SATISFACTION IN ORGANISATIONS

Retaining employees definitely saves an organisation money, and workforce planning could assist in retention of employees. Global pressure on organisations to stay competitive necessitates change while stakeholders demand quality and cost effective products. On the other hand competitors around the world are demanding level playing fields across cultures. Productivity, quality and customer satisfaction have also contributed to a rethinking of the shape and the nature of organisations. A culturally diverse workforce has been a reality in New Zealand for decades. The empirical research reported on in 2010 in this paper sought to discover informed industry direction from HR practitioners as to what their profile ought to be in 2020 and what organisations should do in this regard to be sensitive to a diverse workforce and to be prepared for the future .