Workplace incivility and its effect upon restaurant frontline service employee emotions and service performance
Meehee Cho, Mark A. Bonn, Su Jin Han and Kyung Hee Lee
| Year of publication: |
2016
|
|---|---|
| Authors: | Cho, Meehee ; Bonn, Mark Andrew ; Han, Su-Jin ; Lee, Kyung Hee |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald Group Publishing Limited, ISSN 0959-6119, ZDB-ID 1161434-1. - Vol. 28.2016, 12, p. 2888-2912
|
| Subject: | Emotional exhaustion | Emotional intelligence | Perceived organizational support | Service performance | Workplace incivility | Restaurant management | Emotion | Gastronomie | Restaurant industry | Dienstleistungsqualität | Service quality | Arbeitsverhalten | Work behaviour | Intelligenz | Intelligence | Verkaufspersonal | Salespeople | Arbeitsleistung | Job performance |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-04-2015-0205 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011611032