Workplace mindfulness and customer satisfaction : an investigation in hospitality industry based on Booking.com overall ratings
Eser Erdurmazlı, Haluk Erdem, Ufuk Türen, Yunus Gökmen, Gökdeniz Kalkın
| Year of publication: |
2022
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|---|---|
| Authors: | Erdurmazlı, Eser ; Erdem, Haluk ; Türen, Ufuk ; Gökmen, Yunus ; Kalkın, Gökdeniz |
| Published in: |
International journal of electronic marketing and retailing : IJEMR. - Olney, Bucks. : Inderscience Enterprises Ltd., ISSN 1741-1033, ZDB-ID 2251608-6. - Vol. 13.2022, 3, p. 300-318
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| Subject: | workplace mindfulness | customer/guest satisfaction | hotels | hospitality industry | Bookingcom | self-regulation theory | Gastgewerbe | Hospitality industry | Kundenzufriedenheit | Customer satisfaction | Hotellerie | Hotel industry | Arbeitszufriedenheit | Job satisfaction | Krankenhaus | Hospital | Dienstleistungsqualität | Service quality | Tourismusberufe | Tourism employees |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJEMR.2022.123946 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014309740