World Development Report 2004 : Making Services Work for Poor People

Intro -- Contents -- Acknowledgments -- Abbreviations and Data Notes -- Foreword -- Overview -- 1 Services can work for poor people but too often they fail -- 2 Governments should make services work -- 3 The framework for service provision -- 4 Clients and providers -- 5 Citizens and politicians -- 6 Policymakers and providers -- 7 Basic education services -- 8 Health and nutrition services -- 9 Drinking water, sanitation, and electricity -- 10 Public sector underpinnings of service reform -- 11 Donors and service reform -- Bibliographical Note -- Endnotes 219 -- References 228 -- Selected World Development Indicators 2004 -- Boxes -- Figures -- Tables.