Would you try it again? : dual effects of customer mindfulness on service recovery
Year of publication: |
2023
|
---|---|
Authors: | Martinez, Luisa M. ; Pacheco, Natália Araújo ; Ramos, Filipe R. ; Bicho, Marta |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 74.2023, p. 1-13
|
Subject: | Double deviation | Benevolence | Service failure | Post-purchase intention | Mobilkommunikation | Mobile communications | Kundenzufriedenheit | Customer satisfaction | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Beziehungsmarketing | Relationship marketing |
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