Would you try it again? : dual effects of customer mindfulness on service recovery
Luisa M. Martinez, Natália Pacheco, Filipe R. Ramos, Marta Bicho
| Year of publication: |
2023
|
|---|---|
| Authors: | Martinez, Luisa M. ; Pacheco, Natália Araújo ; Ramos, Filipe R. ; Bicho, Marta |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 74.2023, p. 1-13
|
| Subject: | Double deviation | Benevolence | Service failure | Post-purchase intention | Beschwerdemanagement | Complaint management | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Kundenservice | Customer service |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.jretconser.2023.103438 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014364668