"You gotta lie to it": software applications and the management of technological change in a call centre
Year of publication: |
2007
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Authors: | Russell, Bob |
Published in: |
New technology, work and employment. - Oxford : Blackwell, ISSN 0268-1072, ZDB-ID 722783-8. - Vol. 22.2007, 2, p. 132-145
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Subject: | Callcenter | Call centre | Software | Innovation | Arbeitsgestaltung | Job design | Arbeitspsychologie | Organizational psychology | Australien | Australia |
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