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accessRights:"free"
~language:"deu"
~subject:"Crew scheduling"
~subject:"Heuristik"
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Search: subject_exact:"Diskrete Optimierung"
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Kombinatorische Verfahren mit Qualitätsgarantien zur Schichtplanung von Call-Center-Agenten
Bauch, Martin
-
2012
The thesis provides an algorithmic approach to the scheduling problem for call centre agents. It shows that this problem is NP-complete and even inapproximable. A broad statistical analysis of call data from a call centre is contained, too.
Persistent link: https://www.econbiz.de/10009632961
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Modifizierte Schrittsteinmethode zur ganzzahligen simultanen Produktionsprogramm-, Transport- und Absatzmengenplanun
Lerm, Michael
(
contributor
);
Rollberg, Roland
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003484817
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