Darmawan, Nathan; Sim, Jia Jia; Arumugam, Veeri; Chow, … - In: International Journal of Services, Economics and Management 3 (2011) 1, pp. 21-35
This study proposes a research framework of Total Quality Management (TQM) practices towards the supply chain collaboration level. The proposed model is based on the extensive literature review; this study develops a model of TQM practices that influence the supply chain collaboration level. The...