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accessRights:"restricted"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Service quality"
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Service quality
Customer satisfaction
3
Dienstleistungsqualität
3
Kundenzufriedenheit
3
Bank
2
Consumer behaviour
2
Konsumentenverhalten
2
Satisfaction
2
Banking
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Brand credibility
1
Brand image
1
Brand management
1
Complaint handling
1
Complaint management
1
Corporate reputation
1
Credibility
1
Electronic Banking
1
Electronic banking
1
Firmenimage
1
Glaubwürdigkeit
1
Markenführung
1
Markenimage
1
Meta-Analyse
1
Meta-analysis
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Online services
1
Relationship marketing
1
agnitude of service failure
1
corporate reputation
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culture
1
perceived value
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satisfaction
1
service quality
1
uncertianty avoidance
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Al-Nakeeb, Ahmed
1
Ladeira, Wagner Junior
1
Onagun, Ismail
1
Parahoo, Sanjai K.
1
Perin, Marcelo Gattermann
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Samad, Sarminah
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
Shams, Ghazal
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Journal of financial services marketing : JFSM
International journal of hospitality management
28
Journal of retailing and consumer services
26
Journal of business research : JBR
10
Service business
10
The journal of services marketing
10
Journal of hospitality marketing & management
9
Journal of travel and tourism marketing
8
Services marketing quarterly
8
International journal of quality & reliability management
7
International journal of contemporary hospitality management
6
Journal of air transport management
6
Tourism management : research, policies, practice
6
International journal of bank marketing
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of service management
5
The international journal of bank marketing : IJBM
5
Tourism management perspectives : TMP
5
International journal of education economics and development : IJEED
4
International journal of pharmaceutical and healthcare marketing : IJPHM
4
International journal of productivity and quality management : IJPQM
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Technological forecasting & social change : an international journal
4
The service industries journal
4
Total quality management & business excellence
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Asia Pacific journal of marketing and logistics
3
Business and Economic Research : BER
3
Health care management review : HCM review
3
International review on public and non-profit marketing
3
Journal of Islamic marketing
3
Journal of financial services marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service theory and practice : JSTP
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of vacation marketing
3
Marketing intelligence & planning
3
Psychology & marketing
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The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Online banking services : a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 168-178
Persistent link: https://www.econbiz.de/10011975274
Saved in:
3
We are who we are : Incorporation of individual culture in customer satisfaction models
Parahoo, Sanjai K.
;
Al-Nakeeb, Ahmed
;
Onagun, Ismail
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 220-230
Persistent link: https://www.econbiz.de/10011480295
Saved in:
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