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~person:"Barnes, Donald C."
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Beziehungsmarketing
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Customer service
5
Kundenservice
5
Relationship marketing
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Consumer behaviour
4
Customer satisfaction
4
Konsumentenverhalten
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Kundenzufriedenheit
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Customer delight
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Sport event
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Barnes, Donald C.
Gustafsson, Anders
8
Mattila, Anna S.
6
Van Vaerenbergh, Yves
6
Beatty, Sharon E.
5
Gremler, Dwayne D.
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Lyu, Yijing
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Medler-Liraz, Hana
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Prentice, Catherine
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Rui, Huaxia
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Walsh, Gianfranco
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Wang, Chen-Ya
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Witell, Lars
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Ye, Yijiao
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Zablah, Alex R.
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Abney, Alexandra K.
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Alkire, Linda
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Brady, Michael K.
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Brengman, Malaika
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Chaker, Nawar N.
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Fan, Alei
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European journal of marketing
1
Journal of business research : JBR
1
Journal of service theory and practice : JSTP
1
The journal of personal selling & sales management : JPSSM
1
The journal of services marketing
1
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ECONIS (ZBW)
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1
Service amid crisis : the role of supervisor humor and discretionary organizational support
Guidice, Rebecca M.
;
Mesmer-Magnus, Jessica
;
Barnes, …
- In:
The journal of services marketing
37
(
2023
)
2
,
pp. 168-183
Persistent link: https://www.econbiz.de/10013542920
Saved in:
2
It's not whether you win or lose, it's how you play : customer delight in unpredictable experiential encounters
Barnes, Donald C.
;
Pelletier, Mark J.
;
Collier, Joel E.
; …
- In:
European journal of marketing
56
(
2022
)
8
,
pp. 2216-2249
Persistent link: https://www.econbiz.de/10013457336
Saved in:
3
Idiosyncratic service experiences : when customers desire the extraordinary in a service encounter
Collier, Joel E.
;
Barnes, Donald C.
;
Abney, Alexandra K.
; …
- In:
Journal of business research : JBR
84
(
2018
),
pp. 150-161
Persistent link: https://www.econbiz.de/10011802860
Saved in:
4
Observing delightful experiences of other customers : the double-edged sword of jealousy and joy
Ludwig, Nadine L.
;
Barnes, Donald C.
;
Gouthier, Matthias
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 145-163
Persistent link: https://www.econbiz.de/10011602729
Saved in:
5
The role of delight in driving repurchase intentions
Meyer, Tracy
;
Barnes, Donald C.
;
Friend, Scott B.
- In:
The journal of personal selling & sales management : JPSSM
37
(
2017
)
1
,
pp. 61-71
Persistent link: https://www.econbiz.de/10011690136
Saved in:
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