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accessRights:"restricted"
~person:"Ladeira, Wagner Junior"
~subject:"Service quality"
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Service quality
Customer satisfaction
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Kundenzufriedenheit
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Meta-Analyse
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Satisfaction
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Arbeitszufriedenheit
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Dienstleistungsqualität
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consequences and moderators
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Ladeira, Wagner Junior
Han, Heesup
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Mainardes, Emerson Wagner
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Altinay, Levent
3
McColl-Kennedy, Janet R.
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Morrison, Alastair M.
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Nicolau, Juan Luis
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Ringle, Christian M.
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Sampaio, Cláudio Hoffmann
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Santini, Fernando de Oliveira
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Ahrholdt, Dennis C.
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Alrawadieh, Zaid
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Alén, Elisa
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Arboleda, Ana M.
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Arici, Hasan Evrim
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Astrini, Nidya Judhi
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Bakti, I Gede Mahatma Yuda
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Balaji, M. S.
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Barrio-García, Salvador del
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Bilgihan, Anil
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Bruce, Helen L.
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Bujisic, Milos
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Cervera-Taulet, Amparo
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Cheah, Jun-Hwa
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Journal of financial services marketing : JFSM
1
Journal of marketing for higher education
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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Online banking services : a meta-analytic review and assessment of the impact of antecedents and consequents on satisfaction
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 168-178
Persistent link: https://www.econbiz.de/10011975274
Saved in:
2
Student satisfaction in higher education : a meta-analytic study
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Journal of marketing for higher education
27
(
2017
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10011706592
Saved in:
3
A meta-analysis of satisfaction in the banking sector
Ladeira, Wagner Junior
;
Santini, Fernando de Oliveira
; …
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
6
,
pp. 798-820
Persistent link: https://www.econbiz.de/10011618691
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