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~person:"Roy, Sanjit"
~person:"Shahin, Arash"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
22
Service quality
22
Customer satisfaction
16
Kundenzufriedenheit
16
Quality management
10
Qualitätsmanagement
10
Beziehungsmarketing
6
Relationship marketing
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Hotel industry
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Hotellerie
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Services marketing
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Partial least squares
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Roy, Sanjit
Shahin, Arash
Han, Heesup
28
Propper, Carol
21
Prentice, Catherine
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Siciliani, Luigi
20
Mattila, Anna S.
19
Prybutok, Victor R.
16
McColl-Kennedy, Janet R.
14
Balaji, M. S.
13
Gong, Taeshik
13
Knechel, W. Robert
13
Line, Nathaniel D.
13
Sreejesh, S.
13
Straume, Odd Rune
13
Zhang, Min
13
Bruhn, Manfred
12
Gursoy, Dogan
12
Klaus, Philipp
12
Quach, Sara
12
Lu, Susan Feng
11
Pathak, Parag A.
11
Sharma, Piyush
11
Wong, IpKin Anthony
11
Guchait, Priyanko
10
Gustafsson, Anders
10
Hanks, Lydia
10
Hollebeek, Linda D.
10
Park, Jungkun
10
Pittman, Jeffrey A.
10
So, Kevin Kam Fung
10
Sparks, Beverley
10
Wirtz, Jochen
10
Xu, Xun
10
Ali, Faizan
9
Antony, Jiju
9
Bilgihan, Anil
9
Brekke, Kurt R.
9
Das, Jishnu
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The TQM journal : the international review of organizational improvement
3
International journal of productivity and quality management : IJPQM
2
International journal of quality & reliability management
2
Journal of business research : JBR
2
The service industries journal
2
Benchmarking : an international journal
1
European journal of marketing : EJM
1
Journal of management research
1
Journal of retailing and consumer services
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Journal of strategic marketing
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Marketing intelligence & planning
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Services marketing cases in emerging markets : an asian perspective
1
Technological forecasting & social change : an international journal
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The Cornell hospitality quarterly
1
The international journal of productivity and performance management
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
22
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1
Assessing sustainable tourism development through service supply chain process maturity and service quality model
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
- In:
The international journal of productivity and …
72
(
2023
)
7
,
pp. 2046-2068
Persistent link: https://www.econbiz.de/10014338872
Saved in:
2
Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
3
The new concept of quality in the digital era : a human resource empowerment perspective
Balouei Jamkhaneh, Hadi
;
Shahin, Arash
;
Parkouhi, Sahar …
- In:
The TQM journal : the international review of …
34
(
2022
)
1
,
pp. 125-144
Persistent link: https://www.econbiz.de/10012884581
Saved in:
4
Quality mining : a new approach for managing service quality
Khamoushpour, Behnam
;
Aboumasoudi, Abbas Sheikh
; …
- In:
International journal of productivity and quality …
37
(
2022
)
2
,
pp. 226-245
Persistent link: https://www.econbiz.de/10013448945
Saved in:
5
The influence of the quality criteria on the quality cost of suppliers in SMEs
Masoudi, Ehsan
;
Shahin, Arash
- In:
Benchmarking : an international journal
29
(
2022
)
7
,
pp. 2313-2333
Persistent link: https://www.econbiz.de/10013371212
Saved in:
6
CMMS software quality function deployment based on maintenance objectives : a framework for software selection process
Balouei Jamkhaneh, Hadi
;
Shahin, Reza
;
Shahin, Arash
; …
- In:
International journal of productivity and quality …
32
(
2021
)
4
,
pp. 413-439
Persistent link: https://www.econbiz.de/10012516462
Saved in:
7
The antecedents and consequences of value co-creation behaviors in a hotel setting : a two-country study
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
;
Jiang, …
- In:
The Cornell hospitality quarterly
61
(
2020
)
3
,
pp. 353-368
Persistent link: https://www.econbiz.de/10012259308
Saved in:
8
Transforming community well-being through patients' lived experiences
Gallan, Andrew S.
;
McColl-Kennedy, Janet R.
; …
- In:
Journal of business research : JBR
100
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10012023814
Saved in:
9
Customer engagement behaviors : the role of service convenience, fairness and quality
Roy, Sanjit
;
Shekhar, Vaibhav
;
Lassar, Walfried M.
; …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 293-304
Persistent link: https://www.econbiz.de/10011904450
Saved in:
10
Malaysian Airlines versus AirAsia : customer satisfaction, service quality and service branding
Adapa, Sujana
;
Roy, Sanjit
- In:
Services marketing cases in emerging markets : an asian …
,
(pp. 67-75)
.
2017
Persistent link: https://www.econbiz.de/10011537865
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