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accessRights:"restricted"
~person:"Roy, Sanjit"
~subject:"Einzelhandel"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Einzelhandel
Dienstleistungsqualität
11
Service quality
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Customer satisfaction
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Consumer behaviour
5
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Roy, Sanjit
Willems, Kim
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Journal of strategic marketing
1
Technological forecasting & social change : an international journal
1
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ECONIS (ZBW)
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Exploring customer experience, commitment, and engagement behaviours
Roy, Sanjit
;
Gruner, Richard L.
;
Guo, Jingjing
- In:
Journal of strategic marketing
30
(
2022
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10013170042
Saved in:
2
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
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