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accessRights:"restricted"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Luftverkehrsunternehmen"
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Kundenzufriedenheit
Airline
1,238
Fluggesellschaft
1,238
Luftverkehr
765
Air transport
763
Preismanagement
165
Pricing strategy
165
Dienstleistungsqualität
162
Service quality
162
Low-cost strategy
161
Niedrigpreisstrategie
161
Air passenger transport
146
Passagierluftverkehr
146
Theorie
144
Theory
144
Airlines
127
Revenue management
125
Revenue-Management
125
Consumer behaviour
123
Konsumentenverhalten
123
USA
119
United States
119
Welt
115
World
115
Airport
114
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114
Flughafen
114
Competition
82
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80
Deregulation
75
Deregulierung
75
Coronavirus
69
Beziehungsmarketing
68
Relationship marketing
68
Scheduling problem
59
Scheduling-Verfahren
59
Airline industry
58
Air transport policy
52
Luftverkehrspolitik
52
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50
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114
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Han, Heesup
6
Messner, Wolfgang
5
Park, Eunil
4
Loureiro, Sandra Maria Correia
3
Prentice, Catherine
3
Chua, Bee-Lia
2
Golmohammadi, Davood
2
Hyun, Sunghyup Sean
2
Kim, Jina
2
Kim, Wansoo
2
Lee, Choong-Ki
2
Lee, Jin-soo
2
Lee, Kai-Sean
2
Lee, Sanghyeop
2
Liu, Chih-Hsing
2
Matikiti, Rosemary
2
Mpinganjira, Mercy
2
Park, Jin-Woo
2
Petrick, James F.
2
Roberts-Lombard, Mornay
2
Saydam, Mehmet Bahri
2
Wang, Xuequn
2
Abrahams, Alan
1
Adapa, Sujana
1
Ahmad, Wasim
1
Al Alawi, Alamir
1
Al-Romeedy, Bassam Samir
1
Albuquerque, André Philippi Gonzaga de
1
Allen, Jaime
1
Ambrose, Scott C.
1
Amin, Muslim
1
Anitsal, Ismet
1
Anitsal, Melek Meral
1
Anitsal, Selin
1
Anjomshoae, Ali
1
Anzanello, Michel J.
1
Arasli, Furkan
1
Arasli, Hüseyin
1
Arif, Farrah
1
Arora, Swapan Deep
1
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Journal of air transport management
34
Journal of travel and tourism marketing
8
Journal of retailing and consumer services
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Services marketing quarterly
3
Tourism management : research, policies, practice
3
Tourism review
3
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of customer behaviour
2
The TQM journal : the international review of organizational improvement
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Advances in management accounting
1
Asia Pacific journal of marketing and logistics
1
Benchmarking : an international journal
1
Decision : official journal of Indian Institute of Management Calcutta
1
Eurasian business review
1
EuroMed journal of management : EMJM
1
IEEE transactions on engineering management : EM
1
International journal of business and systems research : IJBSR
1
International journal of business excellence : IJBEX
1
International journal of economics and business research
1
International journal of economics and business research : IJEBR
1
International journal of electronic customer relationship management : IJECRM
1
International journal of global business and competitiveness : a journal of Global Institute of Flexible Systems Management
1
International journal of productivity and quality management : IJPQM
1
International journal of quality and service sciences
1
International journal of services, economics and management
1
Inventi impact: service sector
1
Journal of African business
1
Journal of Asia Business Studies
1
Journal of advances in management research : JAMR
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of operations management
1
Journal of strategic marketing
1
Journal of transport economics & policy : JTEP
1
Journal of vacation marketing
1
Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
1
Management decision
1
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ECONIS (ZBW)
114
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71
Impact of service quality on customer satisfaction in Malaysia airlines : a PLS-SEM approach
Farooq, Muhammad Shoaib
;
Maimoona Salam
;
Fayolle, Alain
; …
- In:
Journal of air transport management
67
(
2018
),
pp. 169-180
Persistent link: https://www.econbiz.de/10011807265
Saved in:
72
The "terminal" effects of service failure on airlines : examining service recovery with justice theory
Migacz, Steven J.
;
Zou, Suiwen
;
Petrick, James F.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
1
,
pp. 83-98
Persistent link: https://www.econbiz.de/10011915339
Saved in:
73
Relationship between emotional labor and customer orientation among airline service employees : mediating role of depersonalization
Lee, JungHoon
;
Ok, Chihyung
;
Lee, Seung-hoon
;
Lee, Choong-Ki
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
3
,
pp. 324-341
Persistent link: https://www.econbiz.de/10011915406
Saved in:
74
Application of affective engineering to service industries : feelings from airlines' in-flight service elements
Park, Min-Je
;
Park, Jong Woo
;
Yoo, Hanjoo
- In:
Total quality management & business excellence : an …
29
(
2018
)
9
,
pp. 1025-1042
Persistent link: https://www.econbiz.de/10011918825
Saved in:
75
Is it my luck or loyalty? : the role of culture on customer preferences for loyalty reward types
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
6
,
pp. 769-778
Persistent link: https://www.econbiz.de/10011927138
Saved in:
76
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
77
Interval type-2 hesitant fuzzy set method for improving the service quality of domestic airlines in Turkey
Deveci, Muhammet
;
Özcan, Ender
;
John, Robert
;
Öner, …
- In:
Journal of air transport management
69
(
2018
),
pp. 83-98
Persistent link: https://www.econbiz.de/10011865565
Saved in:
78
The influence of perceived justice on recovery satisfaction in the airline industry
Matikiti, Rosemary
;
Roberts-Lombard, Mornay
; …
- In:
Journal of African business
19
(
2018
)
4
,
pp. 512-530
Persistent link: https://www.econbiz.de/10011930497
Saved in:
79
Do customer loyalty programs really work in airlines business? : a study on Air Berlin
Hossain, Muhammed Zakir
;
Kibria, Habiba
;
Farhana, Saraj
- In:
Inventi impact: service sector
(
2018
)
1
,
pp. 9-24
Persistent link: https://www.econbiz.de/10012145709
Saved in:
80
An advanced analytical framework for improving customer satisfaction : a case of air passengers
Lin, Zhibin
;
Vlachos, Ilias
- In:
Transportation research / E : an international journal
114
(
2018
),
pp. 185-195
Persistent link: https://www.econbiz.de/10011870628
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