Huigenbosch, Peter van; Klundert, Joris van de; Wormer, … - Maastricht : METEOR, Maastricht Research School of … - 2008
ANWB, the Dutch automobile association, provides assistance, car repair andreplacement services to its nearly 4 million members. ANWB services around 1.3 millionrequests per year in The Netherlands. Historically, the operational planning process ofassigning requests to service men was regionally...