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isPartOf:"Auditing : a journal of practice & theory"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Qualität von Dienstleistungen"
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Dienstleistungsqualität
605
Service quality
605
Customer satisfaction
198
Kundenzufriedenheit
198
Financial audit
172
Wirtschaftsprüfung
172
Consumer behaviour
140
Konsumentenverhalten
140
Beziehungsmarketing
135
Relationship marketing
135
audit quality
75
Hotel industry
62
Hotellerie
62
Fee (Remuneration)
44
Honorar
44
Quality management
43
Qualitätsmanagement
43
Beschwerdemanagement
41
Complaint management
41
Dienstleistungssektor
38
Service industry
38
Gastronomie
36
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36
service quality
35
Customer service
32
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32
Hospital
31
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31
Taiwan
31
Performance measurement
27
Performance-Messung
27
audit fees
27
Financial statement audit
25
Jahresabschlussprüfung
25
customer satisfaction
25
USA
24
United States
24
Hospitality industry
23
Internal control
23
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Article
598
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7
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605
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605
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7
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7
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Hoitash, Rani
5
Kim, Jeong-bon
5
Knechel, W. Robert
5
Abbott, Lawrence J.
4
Gil Saura, Irene
4
Guo, Peng
4
Hoitash, Udi
4
Kandampully, Jay
4
Reffett, Andrew
4
Zang, Yoonseok
4
Amin, Muslim
3
Bedard, Jean C.
3
Brown, J. Owen
3
Choi, Jong-hag
3
Eshleman, John Daniel
3
Goh, Ben
3
Gul, Ferdinand A.
3
Hatfield, Richard C.
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Li, Minglong
3
Lim, Chee Yeow
3
Lin, Wen-bao
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Monroe, Gary S.
3
Newton, Nathan J.
3
Paterson, Jeffrey S.
3
Peters, Gary F.
3
Prentice, Catherine
3
Sharma, Divesh S.
3
Sparks, Beverley
3
Wang, Dechun
3
Wilkins, Hugh
3
Zhao, Yuping
3
Alves, Helena
2
Andiola, Lindsay M.
2
Assaker, Guy
2
Asthana, Sharad C.
2
Bai, Billy
2
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Published in...
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Auditing : a journal of practice & theory
Journal of hospitality marketing & management
The service industries journal
International journal of hospitality management
402
Journal of retailing and consumer services
331
Journal of business research : JBR
252
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
142
Journal of air transport management
136
The TQM journal : the international review of organizational improvement
126
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
117
International journal of quality & reliability management
114
International journal of productivity and quality management : IJPQM
111
International journal of quality and service sciences
109
Service business
107
Cogent business & management
103
Journal of service research : JSR
103
Health care management review : HCM review
102
International journal of services and operations management
102
Journal of service management
94
The accounting review : a publication of the American Accounting Association
94
Discussion paper series / IZA
93
Total quality management & business excellence
93
Quality management journal : QMJ
92
Economics of education review
83
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
78
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of health economics
75
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
Accounting horizons : a quarterly publication of the American Accounting Association
58
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ECONIS (ZBW)
605
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605
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1
Conflict-solving as a mediator between customer incivility and service performance
Auh, Seigyoung
;
Mengüç, Bülent
;
Thompson, Frauke Mattison
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 342-377
Persistent link: https://www.econbiz.de/10014551100
Saved in:
2
Conceptualizing service ethics for the complexity of modern service interactions
Petros Sebhatu, Samuel
;
Hamdan, Qusay
;
Fisk, Raymond P.
- In:
The service industries journal
44
(
2024
)
9/10
,
pp. 766-788
Persistent link: https://www.econbiz.de/10015050120
Saved in:
3
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
4
Understanding the consequences of robotic interaction quality and outcome quality : a three-phased affordance theory-based approach
Yang, Huijun
;
Song, Hanqun
;
Xia, Lantian
;
Yang, Andi
- In:
Journal of hospitality marketing & management
33
(
2024
)
6
,
pp. 763-783
Persistent link: https://www.econbiz.de/10014564234
Saved in:
5
Service robot's responses in service recovery and service evaluation : the moderating role of robots' social perception
Shan, Minghui
;
Zhu, Zhenzhong
;
Chen, Haipeng
;
Sun, Sijie
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 145-168
Persistent link: https://www.econbiz.de/10014511796
Saved in:
6
Who's asking? : social platform and research sponsors' identity biases in guests' hospitality experience-reviews : a case study of Spanish hotels
Woodside, Arch G.
;
Bernal, Pedro Mir
;
Garraza, Teresa Sabada
- In:
Journal of hospitality marketing & management
33
(
2024
)
2
,
pp. 233-250
Persistent link: https://www.econbiz.de/10014511803
Saved in:
7
Related party transactions and audit quality : evidence on the efficacy of Auditing Standard No. 18
Ahmed, Anwer S.
;
Al Dah, Bilal
;
El-Helaly, Moataz
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10014486998
Saved in:
8
Audit team distance and audit quality threatening behavior
Annelin, Alice
;
Che, Limei
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10014486999
Saved in:
9
Client employee training and audit efficiency
Friedrich, Christian
;
Knechel, W. Robert
;
Sofla, Amin S.
; …
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 73-99
Persistent link: https://www.econbiz.de/10014487003
Saved in:
10
'Till death do us part : an examination of the impact of unbroken auditor-client relationships on audit efficiency and audit quality
Robinson, Dahlia
;
Smith, Thomas
;
Walton, Stephanie
- In:
Auditing : a journal of practice & theory
43
(
2024
)
1
,
pp. 167-190
Persistent link: https://www.econbiz.de/10014487013
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