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isPartOf:"Business process management journal"
~isPartOf:"International journal of services and operations management : IJSOM"
~type_genre:"Article in journal"
~type_genre:"Aufsatz in Zeitschrift"
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Quality management
88
Qualitätsmanagement
88
Business process management
29
Prozessmanagement
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Dienstleistungsqualität
18
Service quality
18
Organisatorischer Wandel
16
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total quality management
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Antony, Jiju
2
Bandara, Wasana
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Camgöz-Akdağ, Hatice
2
Carmignani, Gionata
2
Gupta, Pardeep
2
MD Fauzi Bin Ahmad
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Reis, Augusto Da Cunha
2
Rosemann, Michael
2
Sami Abdullah Kadhim
2
Savage, Barbara M.
2
Abdallah, Ayman Bahjat
1
Abdul Halim Lim, Sarina
1
Abeygunasekera, Ahangama Withanage Janitha Chandimali
1
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1
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Canadian Quality Congress <7., 2015, Edmonton, Alberta>
1
Published in...
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Business process management journal
International journal of services and operations management : IJSOM
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
528
International journal of productivity and quality management : IJPQM
455
The TQM journal : the international review of organizational improvement
406
International journal of quality & reliability management
395
International journal of production research
349
Total quality management & business excellence
237
International journal of production economics
196
International journal of six sigma and competitive advantage : IJSSCA
186
Quality management journal : QMJ
167
European journal of operational research : EJOR
93
International journal of services and operations management
88
International journal of quality and service sciences
81
Benchmarking : an international journal ; BIJ
66
International journal of business excellence
62
The international journal of productivity and performance management : IJPPM
61
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
59
International journal of process management and benchmarking : IJPMB
58
Amfiteatru economic : an economic and business research periodical
53
Health care management review : HCM review
53
Journal of industrial engineering and management : JIEM
50
Journal of operations management
47
IEEE transactions on engineering management : EM
42
European journal of industrial engineering : EJIE
41
International journal of quality and innovation
41
Journal of health organization and management
41
International journal of technology management : IJTM
38
Cogent business & management
34
Management science : journal of the Institute for Operations Research and the Management Sciences
33
European research studies
31
International journal of business excellence : IJBEX
30
International journal of hospitality management
29
Production and operations management : an international journal of the Production and Operations Management Society
29
The service industries journal
29
International journal of business information systems : IJBIS
28
Journal of business research : JBR
27
Benchmarking : an international journal
26
International journal of product development : IJPD
26
International journal of project management : the journal of The International Project Management Association
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ECONIS (ZBW)
88
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1
A visual approach to support process analysts in working with process improvement opportunities
Kubrak, Kateryna
;
Milani, Fredrik
;
Nolte, Alexander
- In:
Business process management journal
29
(
2023
)
8
,
pp. 101-132
Persistent link: https://www.econbiz.de/10014496655
Saved in:
2
Assessing internal organizational pathways to reduce knowledge waste : a Lean thinking perspective
Klein, Leander Luiz
;
Naranjo, Fernando
;
Douglas, …
- In:
Business process management journal
29
(
2023
)
5
,
pp. 1584-1606
Persistent link: https://www.econbiz.de/10014338465
Saved in:
3
A quality-based customer service system approach
Leão, Nilson Cibério de Araújo
;
Melo, Fagner José …
- In:
International journal of services and operations …
45
(
2023
)
4
,
pp. 484-513
Persistent link: https://www.econbiz.de/10014364435
Saved in:
4
Relationships between leadership and culture, human resources and process improvement in lean healthcare
Assadej Vanichchinchai
- In:
Business process management journal
29
(
2023
)
2
,
pp. 430-446
Persistent link: https://www.econbiz.de/10014230681
Saved in:
5
The link between transformational leadership and the EFQM model elements
Tarí, Juan José
;
Portela Maquieira, Silvia
;
Molina …
- In:
Business process management journal
29
(
2023
)
2
,
pp. 447-464
Persistent link: https://www.econbiz.de/10014230683
Saved in:
6
Realising leadership in Indian market by Deming awarded original equipment manufacturing industry through TQM
Gupta, Pardeep
;
Mittal, Ankesh
- In:
International journal of services and operations …
44
(
2023
)
3
,
pp. 426-441
Persistent link: https://www.econbiz.de/10014311723
Saved in:
7
Exploring the impact of supply chain quality management on market performance : the mediating roles of supply chain integration and operational performance
Abdallah, Ayman Bahjat
;
Alhyari, Salah
;
Alfar, Nour A.
- In:
Business process management journal
29
(
2023
)
4
,
pp. 1159-1183
Persistent link: https://www.econbiz.de/10014291676
Saved in:
8
The moderating effect of knowledge-sharing on learning organisation and quality improvement practices
Hijazi, Rawa
- In:
Business process management journal
29
(
2023
)
6
,
pp. 1810-1837
Persistent link: https://www.econbiz.de/10014381137
Saved in:
9
Organizational change towards Lean Six Sigma implementation in the manufacturing supply chain : an integrated approach
Orji, Ifeyinwa Juliet
;
U-Dominic, Chukwuebuka Martinjoe
- In:
Business process management journal
28
(
2022
)
5/6
,
pp. 1301-1342
Persistent link: https://www.econbiz.de/10013455033
Saved in:
10
Quality assessment of Brazilian fast-food business services
Santos, Ana Carla de Souza Gomes dos
;
Da Silva Sena …
- In:
International journal of services and operations …
41
(
2022
)
1/2
,
pp. 30-58
Persistent link: https://www.econbiz.de/10013257431
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