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isPartOf:"Client centricity : relationship management in banking"
~isPartOf:"European journal of marketing : EJM"
~subject:"Database marketing"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Client centricity : relationship management in banking
European journal of marketing : EJM
Journal of retailing and consumer services
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Asia Pacific journal of marketing and logistics
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Improving customer retention management through cost-sensitive learning
Coussement, Kristof
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 477-496
Persistent link: https://www.econbiz.de/10010371318
Saved in:
2
The moderating effect of normative commitment on the service quality-customer retention relationship
Fullerton, Gordon
- In:
European journal of marketing : EJM
48
(
2014
)
3/4
,
pp. 657-673
Persistent link: https://www.econbiz.de/10010371627
Saved in:
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