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isPartOf:"Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen"
~subject:"Telecommunications industry"
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Telecommunications industry
Customer service
12
Kundenservice
12
Deutschland
6
Germany
6
Aging population
2
Alternde Bevölkerung
2
Call centre
2
Callcenter
2
Customer satisfaction
2
Kundenzufriedenheit
2
Arbeitszufriedenheit
1
Bank
1
Bevölkerungsstruktur
1
Beziehungsmarketing
1
Business process management
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Communication
1
Demographic structure
1
Dienstleistungsmanagement
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Dienstleistungsqualität
1
ERP system
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ERP-System
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Führungspersönlichkeit
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Information technology
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Informationstechnik
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Japan
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Job satisfaction
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Kommunikation
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Leadership personality
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Postal sector
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Postsektor
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Prozessmanagement
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Relationship marketing
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Selling
1
Service management
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Service quality
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Telekommunikationssektor
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Küsters, Thomas D.
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Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
Behavioral Branding : wie Mitarbeiterverhalten die Marke stärkt
2
Harvard-Business-Manager : das Wissen der Besten
2
African journal of economic and management studies : AJEMS
1
Context and semantics for knowledge management : technologies for personal productivity
1
Customer Experience : Forum Dienstleistungsmanagement
1
Customer service : empowerment and entrapment
1
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
1
Handbook of social media management : value chain and business models in changing media markets
1
International journal of electronic customer relationship management : IJECRM
1
International journal of industrial organization
1
International journal of innovation management
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of quality and service sciences
1
International journal of services and operations management
1
International journal of services and standards
1
Journal of business ethics : JOBE
1
Journal of retailing and consumer services
1
Journal of revenue and pricing management
1
Konvergenzmanagement
1
Latinidad: transnational cultures in the United States
1
Middle East journal of management : MEJM
1
Service Design : innovative Services und exzellente Kundenerlebnisse gestalten
1
Social Branding : Strategien - Praxisbeispiele - Perspektiven
1
The journal of services marketing
1
Transferorientierte betriebswirtschaftliche Forschung
1
Wissensmanagement : das Magazin für Digitalisierung, Vernetzung und Collaboration
1
Working papers / Institut für Wirtschaftsinformatik der Universität Bern
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ECONIS (ZBW)
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Die Zukunft des Customer Service : eine Gratwanderung zwischen Kosteneinsparungen und Qualität
Küsters, Thomas D.
- In:
Die Zukunft des Customer Service : Analysen, …
,
(pp. 23-31)
.
2008
Persistent link: https://www.econbiz.de/10003598306
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