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~isPartOf:"Tourism management : research, policies, practice"
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Mobilkommunikation
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Customer satisfaction
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Dienstleistungsqualität
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Double deviation
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Hwang, Jinsoo
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Discussion paper
Tourism management : research, policies, practice
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Does love become hate or forgiveness after a double deviation? : the case of hotel loyalty program members
Lee, Jin-soo
;
Kim, Jungkeun
;
Hwang, Jinsoo
;
Cui, Yuanyuan
- In:
Tourism management : research, policies, practice
84
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012494600
Saved in:
2
Are the days of tourist information centers gone? : effects of the ubiquitous information environment
Lyu, Seong Ok
;
Hwang, Jinsoo
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 54-63
Persistent link: https://www.econbiz.de/10010508449
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