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isPartOf:"Discussion paper / Tinbergen Institute"
~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"The service industries journal"
~subject:"Arbeitspsychologie"
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Arbeitspsychologie
Emotion
116
Consumer behaviour
51
Konsumentenverhalten
51
Dienstleistungsqualität
27
Service quality
27
Customer satisfaction
24
Kundenzufriedenheit
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emotions
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Anasori, Elham
1
Arnold, Todd J.
1
Bai, Billy
1
Bayighomog, Steven W.
1
Cho, Sanglee
1
Do The Khoa
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Fernando Garcia, R. L.
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Gip, Huy
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Tanova, Cem
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Wang, Ning
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Yoo, Jay Jaewon
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Yue, Yumeng
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Discussion paper / Tinbergen Institute
International journal of contemporary hospitality management
The service industries journal
Research companion to emotion in organizations
12
International journal of hospitality management
11
The emotional organization : passions and power
10
Gendering emotions in organizations
7
Journal of vocational behavior
7
Human relations
6
Human relations : towards the integration of the social sciences
6
International journal of human resource management
6
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
6
Research on emotion in organizations
6
The Oxford handbook of organizational well-being
6
Academy of Management journal : AMJ
5
Journal of business and psychology
5
Journal of business ethics : JOBE
5
Journal of business research : JBR
5
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
5
European management journal
4
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
4
Journal of personnel psychology
4
Management communication quarterly : an international journal
4
Management research review
4
Public performance & management review
4
Tourism management : research, policies, practice
4
Cogent business & management
3
Emerald insight
3
Human resource management review
3
Journal of hospitality marketing & management
3
Journal of organizational change management
3
Personnel psychology : a journal of applied research
3
Personnel review
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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The Cambridge handbook of workplace affect
3
The international journal of human resource management
3
Administrative science quarterly : ASQ
2
Business horizons
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CESifo working papers
2
Career development international : the journal for executive, consultants, academics and individuals
2
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
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1
The impact of AI-enabled service attributes on service hospitableness : the role of employee physical and psychological workload
Qiu, Hailian
;
Li, Minglong
;
Bai, Billy
;
Wang, Ning
;
Li, …
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1374-1398
Persistent link: https://www.econbiz.de/10013164613
Saved in:
2
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy
;
Do The Khoa
;
Guchait, Priyanko
;
Fernando …
- In:
The service industries journal
42
(
2022
)
5/6
,
pp. 383-411
Persistent link: https://www.econbiz.de/10013167433
Saved in:
3
From teamwork to psychological well-being and job performance : the role of CSR in the workplace
Kim, Ho-Seok
;
Kim, Min-Seong
;
Koo, Dongwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
10
,
pp. 3764-3789
Persistent link: https://www.econbiz.de/10013413089
Saved in:
4
Workplace bullying, psychological distress, resilience, mindfulness, and emotional exhaustion
Anasori, Elham
;
Bayighomog, Steven W.
;
Tanova, Cem
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 65-89
Persistent link: https://www.econbiz.de/10012207484
Saved in:
5
Effects of social support and grateful disposition on employees' psychological well-being
Cho, Sanglee
- In:
The service industries journal
39
(
2019
)
11/12
,
pp. 799-819
Persistent link: https://www.econbiz.de/10012205852
Saved in:
6
Impacts of misbehaving air passengers on frontline employees : role stress and emotional labor
Hu, Hsin-Hui
;
Hu, Hsin-Yi
;
King, Brian
- In:
International journal of contemporary hospitality management
29
(
2017
)
7
,
pp. 1793-1813
Persistent link: https://www.econbiz.de/10011776992
Saved in:
7
Lagged effect of daily surface acting on subsequent day's fatigue
Zhang, Yucheng
;
Zhang, Long
;
Lei, Hui
;
Yue, Yumeng
; …
- In:
The service industries journal
36
(
2016
)
15/16
,
pp. 809-826
Persistent link: https://www.econbiz.de/10011672442
Saved in:
8
Customer orientation, engagement, and developing positive emotional labor
Yoo, Jay Jaewon
;
Arnold, Todd J.
- In:
The service industries journal
34
(
2014
)
16
,
pp. 1272-1288
Persistent link: https://www.econbiz.de/10010492120
Saved in:
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