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isPartOf:"Discussion paper series / IZA"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~subject:"Financial services"
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Discussion paper series / IZA
Managing service quality : MSQ ; an international journal
Diskussionspapiere der Wirtschaftswissenschaftlichen Fakultät / Wirtschaftswissenschaftliche Fakultät, Universität Hannover : Hannover economic papers (HEP)
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The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer
;
Dalin, Rolf
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
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