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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitspsychologie"
~subject:"Dienstleistungsqualität"
~subject:"USA"
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Search: subject_exact:"Salespersons"
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Arbeitspsychologie
Dienstleistungsqualität
USA
Salespeople
22
Verkaufspersonal
22
Beziehungsmarketing
8
Relationship marketing
8
Selling
6
Verkauf
6
Arbeitszufriedenheit
5
Consumer behaviour
5
Job satisfaction
5
Konsumentenverhalten
5
Arbeitsleistung
4
Customer service
4
Job performance
4
Kundenservice
4
Personality psychology
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Persönlichkeitspsychologie
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Arbeitsverhalten
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Customer orientation
3
Customer satisfaction
3
Erfolgsfaktor
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Führungsstil
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Kundenzufriedenheit
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Leadership style
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Service quality
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Success factor
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Work behaviour
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Arbeitsgruppe
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Beschwerdemanagement
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Coaching
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Complaint management
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Emotion
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Organizational psychology
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Stress
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Tourismusberufe
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Babakus, Emin
1
Balaji, M. S.
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Borders, Aberdeen Leila
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Bouzari, Mona
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Chen, Annie Huiling
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Chow, Cheris W. C.
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Dimitriadis, Sergios
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Fu, Xiaoxiao
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Huang, Zhuowei
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Hung, Kuang-peng
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Jha, Subhash
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Karatepe, Osman M.
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Kemp, Elyria
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Loi, Raymond
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Miao, Li
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Panagopoulos, Nikolaos
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Peng, Norman
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Ricks, Joe M. <Jr.>
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Xu, Angela J.
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Yavas, Ugur
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Zhu, Ting Ting
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European journal of marketing : EJM
International journal of contemporary hospitality management
The journal of personal selling & sales management : JPSSM
38
Industrial marketing management : the international journal for industrial and high-tech firms
19
Journal of retailing and consumer services
10
The service industries journal
9
Journal of business research : JBR
8
The journal of business & industrial marketing
8
Journal of marketing
6
Journal of marketing theory and practice : JMTP
6
Journal of the Academy of Marketing Science
6
International journal of retail & distribution management
5
Journal of marketing theory and practice
5
Journal of service research : JSR
5
American journal of business : applying research to practice ; AJB
4
Asia Pacific journal of marketing and logistics
4
Journal of business ethics : JOBE
4
Journal of managerial issues : JMI
4
Journal of retailing
4
Journal of service research
4
The journal of services marketing
4
Academy of Management journal : AMJ
3
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of hospitality management
3
Journal of fashion marketing and management
3
Journal of personal selling & sales management
3
Journal of service management
3
Journal of strategic marketing
3
Psychology & marketing
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
2
Cases on human performance improvement technologies
2
Harvard business review : HBR
2
Harvard-Business-Manager : das Wissen der Besten
2
Interaktionen im Dienstleistungsbereich
2
International journal of services and operations management
2
Journal of customer behaviour
2
Journal of education for business
2
Journal of financial services marketing : JFSM
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ECONIS (ZBW)
7
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
Saved in:
4
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
Saved in:
6
Sales manager support : fostering emotional health in salespeople
Kemp, Elyria
;
Borders, Aberdeen Leila
;
Ricks, Joe M. <Jr.>
- In:
European journal of marketing : EJM
47
(
2013
)
3/4
,
pp. 635-654
Persistent link: https://www.econbiz.de/10009733003
Saved in:
7
Transformational leadership as a mediator of the relationship between behavior-based control and salespeople's key outcomes : an initial investigation
Panagopoulos, Nikolaos
;
Dimitriadis, Sergios
- In:
European journal of marketing : EJM
43
(
2009
)
7/8
,
pp. 1008-1031
Persistent link: https://www.econbiz.de/10009525812
Saved in:
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