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isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~subject:"Arbeitspsychologie"
~subject:"Dienstleistungsqualität"
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Arbeitspsychologie
Dienstleistungsqualität
Salespeople
22
Verkaufspersonal
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Beziehungsmarketing
8
Relationship marketing
8
Selling
6
Verkauf
6
Arbeitszufriedenheit
5
Consumer behaviour
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Job satisfaction
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Arbeitsleistung
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Personality psychology
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Customer orientation
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Customer satisfaction
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Erfolgsfaktor
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Führungsstil
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Emotion
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Babakus, Emin
1
Balaji, M. S.
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Chen, Annie Huiling
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Fu, Xiaoxiao
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European journal of marketing : EJM
International journal of contemporary hospitality management
Industrial marketing management : the international journal for industrial and high-tech firms
9
The journal of personal selling & sales management : JPSSM
8
The service industries journal
8
Journal of retailing and consumer services
7
Asia Pacific journal of marketing and logistics
4
Journal of business research : JBR
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
The journal of services marketing
4
Australasian marketing journal
3
Gabler Edition Wissenschaft
3
International journal of hospitality management
3
Journal of marketing
3
Journal of retailing
3
Journal of service research
3
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
2
Interaktionen im Dienstleistungsbereich
2
International journal of retail & distribution management
2
International journal of services and operations management
2
Journal of fashion marketing and management
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of service management
2
Journal of strategic marketing
2
Psychology & marketing
2
SpringerLink / Bücher
2
Tourism management : research, policies, practice
2
Academy of Management journal : AMJ
1
An introduction to industrial service design
1
Anspruchsgruppenorientierte Kommunikation : neue Ansätze zu Kunden-, Mitarbeiter- und Unternehmenskommunikation
1
Asia-Pacific journal of business administration
1
Berichte der Werkstatt für Organisations- und Personalforschung
1
Berichte der Werkstatt für Organisations- und Personalforschung e.V.
1
Boukis, A., Koritos, C., Daunt, K. L., & Papastathopoulos, A. (2020). Effects of customer incivility on frontline employees and the moderating role of supervisor leadership style. Tourism Management
1
Boundary spanning elements and the marketing function in organizations : concepts and empirical studies
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
British journal of management : BJM
1
Business ethics and leadership : BEL
1
Business process management journal
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ECONIS (ZBW)
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1
Can customer participation promote hospitality frontline employees' extra-role service behavior?
Xu, Angela J.
;
Zhu, Ting Ting
;
Loi, Raymond
;
Chow, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 218-234
Persistent link: https://www.econbiz.de/10013546042
Saved in:
2
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
3
Test of a mediation model of psychological capital among hotel salespeople
Bouzari, Mona
;
Karatepe, Osman M.
- In:
International journal of contemporary hospitality management
29
(
2017
)
8
,
pp. 2178-2197
Persistent link: https://www.econbiz.de/10011783613
Saved in:
4
Strategic management of salespeople when promoting new products : moderating effects of sales-related organizational psychological climate
Chen, Annie Huiling
;
Peng, Norman
;
Hung, Kuang-peng
- In:
European journal of marketing : EJM
49
(
2015
)
9/10
,
pp. 1616-1644
Persistent link: https://www.econbiz.de/10011409521
Saved in:
5
Triggers and inhibitors of illegitimate customer complaining behavior : anecdotes from frontline employees in the hospitality industry
Huang, Zhuowei
;
Zhao, Chen
;
Miao, Li
;
Fu, Xiaoxiao
- In:
International journal of contemporary hospitality management
26
(
2014
)
4
,
pp. 544-571
Persistent link: https://www.econbiz.de/10010387391
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