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isPartOf:"Grundlagen des After Sales Marketing"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Hon, Alice H. Y."
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Grundlagen des After Sales Marketing
International journal of contemporary hospitality management
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Does standardized service fit all? : novel service encounter in frontline employee-customer interface
Lai, John
;
Lui, Steven S.
;
Hon, Alice H. Y.
- In:
International journal of contemporary hospitality management
26
(
2014
)
8
,
pp. 1341-1363
Persistent link: https://www.econbiz.de/10010467877
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