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isPartOf:"Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis"
~isPartOf:"Journal of service research : JSR"
~person:"Lages, Cristiana R."
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Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
Journal of service research : JSR
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Key drivers of frontline employee generation of ideas for customer service improvement
Lages, Cristiana R.
;
Piercy, Nigel
- In:
Journal of service research : JSR
15
(
2012
)
2
,
pp. 215-230
Persistent link: https://www.econbiz.de/10009548670
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