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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~isPartOf:"Customer Management : Vertriebs- und Servicekonzepte der Zukunft"
~subject:"Quality management"
~subject:"Social web"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Quality management
Social web
Beziehungsmarketing
42
Relationship marketing
42
Customer satisfaction
12
Kundenzufriedenheit
12
Deutschland
10
Germany
10
Qualitätsmanagement
6
Measurement
4
Messung
4
Kundenbindungsprogramm
3
Loyalty program
3
Automotive industry
2
Balanced Scorecard
2
Balanced scorecard
2
Call centre
2
Callcenter
2
Corporate culture
2
Erfolgsfaktor
2
Kfz-Industrie
2
Lieferantenmanagement
2
Marketing management
2
Marketingmanagement
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Social Web
2
Strategic management
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Strategisches Management
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Success factor
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Supplier relationship management
2
Target group
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USA
2
United States
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Unternehmenskultur
2
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Air cargo transport
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Anlagenbau
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BMW Group
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German
8
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Töpfer, Armin
4
Keuper, Frank
2
Schuld, Michael
2
Beckett, Nigel P.
1
Brüggemann, Christopher
1
Greff, Günter
1
Günther, Swen
1
Lange, Katharina C. M.
1
Mattmüller, Roland
1
Neuhaus, Sarah
1
Silbermann, Steffen
1
Thomas, Linn
1
William, René
1
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Customer Management : Vertriebs- und Servicekonzepte der Zukunft
Journal of business research : JBR
96
Journal of retailing and consumer services
71
Industrial marketing management : the international journal for industrial and high-tech firms
45
International journal of internet marketing and advertising : IJIMA
35
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
27
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of strategic marketing
26
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
The journal of brand management : an international journal
23
Marketing intelligence & planning
21
Technological forecasting & social change : an international journal
20
Business horizons
19
International journal of electronic marketing and retailing : IJEMR
19
Journal of internet commerce
18
The journal of services marketing
18
International journal of business information systems : IJBIS
17
International journal of hospitality management
17
Journal of promotion management : innovations in planning and applied research
17
Journal of service management
17
International journal of electronic customer relationship management : IJECRM
16
Journal of marketing communications
16
Asia Pacific journal of marketing and logistics
15
The service industries journal
15
Cogent business & management
14
Journal of marketing
14
Tourism management : research, policies, practice
14
International journal of e-business research : an official publication of the Information Resources Management Association
13
Journal of hospitality marketing & management
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of the Academy of Marketing Science
13
Psychology & marketing
13
The journal of business & industrial marketing
13
Journal of business-to-business marketing
12
Journal of customer behaviour
12
Journal of electronic commerce research : JECR
12
Journal of global marketing
12
The TQM journal : the international review of organizational improvement
12
International journal of contemporary hospitality management
11
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ECONIS (ZBW)
8
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1
Qualität des Point of Sale : Wege zur besseren Kommunikation im Rahmen des Customer Management
Schuld, Michael
;
Keuper, Frank
;
Neuhaus, Sarah
- In:
Customer Management : Vertriebs- und Servicekonzepte …
,
(pp. 433-456)
.
2011
Persistent link: https://www.econbiz.de/10009426828
Saved in:
2
Qualität betrieblicher Weiterbildung im Rahmen des Customer Management
Schuld, Michael
;
Keuper, Frank
;
Brüggemann, Christopher
- In:
Customer Management : Vertriebs- und Servicekonzepte …
,
(pp. 363-390)
.
2011
Persistent link: https://www.econbiz.de/10009426835
Saved in:
3
Umsatzsteigerung mit Location-based Services in sozialen Onlinenetzwerken
Mattmüller, Roland
;
Thomas, Linn
;
Lange, Katharina C. M.
- In:
Customer Management : Vertriebs- und Servicekonzepte …
,
(pp. 269-289)
.
2011
Persistent link: https://www.econbiz.de/10009426839
Saved in:
4
Die Rolle des Web 2.0 im CRM
Töpfer, Armin
;
Silbermann, Steffen
;
William, René
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 651-675)
.
2008
Persistent link: https://www.econbiz.de/10003708651
Saved in:
5
Call Center-Strategien als interaktives Service Center-Management
Töpfer, Armin
;
Greff, Günter
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 789-818)
.
2008
Persistent link: https://www.econbiz.de/10003708711
Saved in:
6
Qualitätsmanagement-Konzepte und Balanced Score Card (BSC) zur Steuerung und Optimierung der Kundenorientierung
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 925-947)
.
2008
Persistent link: https://www.econbiz.de/10003708777
Saved in:
7
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
8
Steigerung der Kundenzufriedenheit und Kundenbindung durch Lean Six Sigma-Projekte
Töpfer, Armin
;
Günther, Swen
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 975-994)
.
2008
Persistent link: https://www.econbiz.de/10003708794
Saved in:
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