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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Complaint management"
~subject:"Confidence"
~type_genre:"Book section"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Complaint management
Confidence
Beziehungsmarketing
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Relationship marketing
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Customer satisfaction
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Kundenzufriedenheit
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Deutschland
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Germany
9
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Qualitätsmanagement
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German
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Müller, Stefan
1
Töpfer, Armin
1
Wünschmann, Stefan
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Interaktionen im Dienstleistungsbereich
4
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
3
Kundenabwanderung : Früherkennung, Prävention, Kundenrückgewinnung ; mit erfolgreichen Praxisbeispielen aus verschiedenen Branchen
3
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
3
New insights on trust in business-to-business relationships : a multi-perspective approach
3
Aktuelle Entwicklungen im Dienstleistungsmarketing
2
Client centricity : relationship management in banking
2
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Contemporary issues in social media marketing
2
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
2
E-marketing in developed and developing countries : emerging practices
2
Effektives Customer Relationship Management : Instrumente - Einführungskonzepte - Organisation
2
Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
2
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
2
Handbook of research on customer equity in marketing
2
Handbook of research on retailer-consumer relationship development
2
Kundenbeziehungen im Dienstleistungsbereich
2
Advances in consulting research : recent findings and practical cases
1
Advances in tourism destination marketing
1
Auswirkungen von Krisen auf Wirtschaft, Recht und Gesellschaft
1
Brand research : [an outcome of the second International Conference on Brand Management]
1
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
1
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
1
Business ethics and the electronic economy
1
Business ethics and the electronic economy : with 4 tables
1
Chinese management in the 'harmonious society' : managers, markets and the globalized economy
1
Company and customer relations
1
Competitive drivers for improving future business performance
1
Contemporary economic challenges : changes and directions of development
1
Cross-cultural window on consumer behavior
1
Customer-oriented global supply chains : concepts for effective management
1
Delivering value in turbulent times : AMA Summer Educators' Conference 2011 ; AMA educators' proceedings Volume 22 ; San Francisco, California, USA, 5 - 7 August 2011
1
Die erfolgreiche Steuerung öffentlicher Verwaltungen : von der Reform zur kontinuierlichen Verbesserung
1
E-commerce and web technologies : 13th International Conference, EC-Web 2012, Vienna, Austria, September 4-5, 2012 ; proceedings
1
E-commerce trends for organizational advancement : new applications and methods
1
E-marketing ; Vol. 3
1
Electronic Services
1
Enhancing knowledge development in marketing ; Vol. 21
1
Enterprise information systems and technology
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ECONIS (ZBW)
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Vertrauen als Bindeglied zwischen Kundenzufriedenheit und Kundenloyalität
Wünschmann, Stefan
;
Müller, Stefan
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 147-162)
.
2008
Persistent link: https://www.econbiz.de/10003708219
Saved in:
2
Konzepte und Instrumente für das Beschwerdemanagement
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 819-860)
.
2008
Persistent link: https://www.econbiz.de/10003708717
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