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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Insurance"
~subject:"Quality management"
~type_genre:"Case study"
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Customer satisfaction
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Kundenbindungsprogramm
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E. Breuninger GmbH & Co. <Stuttgart>
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Beckett, Nigel P.
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Eckert, Hans
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Marschler, Hans-Christian
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Niemeyer, Alexander
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
International journal of services and operations management
3
Europäische Hochschulschriften / 5
2
Benchmarking : an international journal ; BIJ
1
Cases on managing e-services
1
Dienstleistungscontrolling
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Erfolgreiches Management
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Gabler-Edition Wissenschaft
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Gabler-Edition Wissenschaft / Business-to-Business-Marketing
1
International journal of management & enterprise development : IJMED
1
Managing service quality : MSQ ; an international journal
1
Meffert Marketing Edition
1
Profession : Wissenschaftsedition im Rainer Hampp Verlag
1
Quality management journal : QMJ
1
Schriftenreihe Strategisches Management
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The journal of business & industrial marketing
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Tourism management : research, policies, practice
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ECONIS (ZBW)
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Kundenzufriedenheitsmanagement bei der R+V Versicherung
Marschler, Hans-Christian
;
Eckert, Hans
;
Waidner, Erik
; …
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 479-500)
.
2008
Persistent link: https://www.econbiz.de/10003708622
Saved in:
2
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
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