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isPartOf:"IMF Staff Country Reports"
~isPartOf:"Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht"
~isPartOf:"Kompendium bankbetrieblicher Anwendungsfelder"
~isPartOf:"The journal of services marketing"
~type:"article"
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Personal banking
20
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Relationship marketing
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IMF Staff Country Reports
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
Kompendium bankbetrieblicher Anwendungsfelder
The journal of services marketing
Die Bank
60
The international journal of bank marketing : IJBM
47
Journal of financial services marketing : JFSM
29
Achieving excellence in retail banking
28
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
18
Journal of retailing and consumer services
16
Journal of banking & finance
13
International journal of bank marketing
9
The service industries journal
9
Zeitschrift für das gesamte Kreditwesen : Pflichtblatt der Frankfurter Wertpapierbörse
9
International Journal of Financial Services Management
7
Erfolgsfaktor Kundenorientierung : aktuelle Ansätze in der Vermögensberatung aus Sicht unterschiedlicher Marktteilnehmer
6
Financial innovation in retail and corporate banking
6
Journal of payments strategy & systems
6
Revue d'économie financière : revue trimestrielle de l'Association Europe finances régulations
6
Risikoprofiling von Anlegern : Kundenprofile treffend analysieren und in der Beratung nutzen
6
The international journal of human resource management
6
The journal of credit risk : published quarterly by Incisive Media
6
Bankenwettbewerb : Positionierung im Privatkundengeschäft : 8. Norddeutscher Bankentag
5
Banks and bank systems : international research journal
5
Essays on strategic price bundling in retail banking
5
International journal of financial services management : IJFSM
5
Journal of Asian finance, economics and business : JAFEB
5
Journal of financial regulation and compliance : an international journal
5
Statistiken / Oesterreichische Nationalbank : Daten & Analysen
5
Aspekte der Digitalisierung in Banken
4
Banking and information technology : BIT ; a strategic report for top management
4
Global business review
4
International journal of services and operations management
4
Journal of digital banking
4
Journal of financial services marketing
4
Journal of financial services research : JFSR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of strategic marketing
4
Long range planning : LRP ; international journal of strategic management
4
Managing service quality : MSQ ; an international journal
4
Marketing intelligence & planning
4
Services marketing quarterly
4
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ECONIS (ZBW)
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1
Explaining customers' financial service choice with loyalty and cross-buying behaviour
Estrella-Ramón, Antonia
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 539-555
Persistent link: https://www.econbiz.de/10011801588
Saved in:
2
Beyond loyalty : customer satisfaction, loyalty, and fortitude
Fraering, Martin
;
Minor, Michael
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 334-344
Persistent link: https://www.econbiz.de/10009788843
Saved in:
3
Complementary effects of relational bonds in information asymmetry contexts
Nath, Prithwiraj
;
Mukherjee, Avinandan
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 168-180
Persistent link: https://www.econbiz.de/10009568246
Saved in:
4
Modeling customer satisfaction and loyalty : survey data versus data mining
Baumann, Chris
;
Elliott, Greg
;
Burton, Suzan
- In:
The journal of services marketing
26
(
2012
)
3
,
pp. 148-157
Persistent link: https://www.econbiz.de/10009568248
Saved in:
5
A model of customer loyalty and corporate social responsibility
Mandhachitara, Rujirutana
;
Poolthong, Yaowalak
- In:
The journal of services marketing
25
(
2011
)
2
,
pp. 122-133
Persistent link: https://www.econbiz.de/10009230979
Saved in:
6
Baufinanzierungen: Quo vadis?
Wings, Heinz
;
Knüfermann, Markus
- In:
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
(
2011
)
2
,
pp. 36-42
Persistent link: https://www.econbiz.de/10008841239
Saved in:
7
Testamentsvollstreckung durch Banken
Roller, Reinhold
- In:
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
(
2011
)
2
,
pp. 22-27
Persistent link: https://www.econbiz.de/10008841241
Saved in:
8
Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom
;
Birch, Nancy J.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
Saved in:
9
Customers' relationship expectations and costs as segmentation variables : preliminary evidence from banking
Dimitriadis, Sergios
- In:
The journal of services marketing
25
(
2011
)
4
,
pp. 294-308
Persistent link: https://www.econbiz.de/10009272268
Saved in:
10
Finanzprodukte in der Nachfolgeplanung
Fritz, Stefan
- In:
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
(
2010
)
6
,
pp. 230-232
Persistent link: https://www.econbiz.de/10003982465
Saved in:
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