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isPartOf:"Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group"
~isPartOf:"Electronic commerce research and applications"
~subject:"Customer satisfaction"
~subject:"Dienstleistungsqualität"
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Customer satisfaction
Dienstleistungsqualität
Website
52
Consumer behaviour
28
Konsumentenverhalten
28
Online retailing
25
Online-Handel
25
E-commerce
21
Electronic Commerce
21
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14
Online-Marketing
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Kundenzufriedenheit
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Ahn, Tony
1
Bilgihan, Anil
1
Cebi, Selcuk
1
Che, Tong
1
Chen, Ching-wen
1
Chen, Jengchung Victor
1
Cobanoglu, Cihan
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Coursaris, Constantinos K.
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Day, Min-yuh
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Ghasemaghaei, Maryam
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Han, Ingoo
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Hassanein, Khaled
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Ho, Kevin K. W.
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Hsu, Wen-Lian
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Jones, Mary C.
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Li, Yan
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Lim, Kai Hin
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Nusair, Khaldoon
1
Okumus, Fevzi
1
Ong, Chorng-shyong
1
Osch, Wietske van
1
Peng, Zeyu
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Prybutok, Victor R.
1
Rajkumar, T. M.
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Rondan-Cataluña, Francisco Javier
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Rungruengsamrit, Duangjai
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Ryu, Seewon
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Sanchez-Franco, Manuel J.
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See-To, Eric W. K.
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Shang, Huping
1
Sidorova, Anna
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
Electronic commerce research and applications
Journal of retailing and consumer services
19
International journal of business information systems : IJBIS
15
International journal of electronic marketing and retailing : IJEMR
12
Journal of internet commerce
12
International journal of hospitality management
11
Journal of travel and tourism marketing
10
International journal of retail & distribution management
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
The service industries journal
7
Electronic commerce research
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
Journal of business research : JBR
6
Journal of electronic commerce research : JECR
6
Tourism management : research, policies, practice
6
International journal of retail and distribution management
5
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
5
Information systems and e-business management : ISeB
4
International journal of contemporary hospitality management
4
International journal of internet marketing and advertising : IJIMA
4
International journal of public sector performance management : IJPSPM
4
Journal of air transport management
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Service business
4
African journal of science, technology, innovation and development : AJSTID
3
Cogent business & management
3
Global business review
3
International journal of business excellence : IJBEX
3
International journal of electronic business
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
Journal of customer behaviour
3
Journal of fashion marketing and management
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Marketing intelligence & planning
3
Tourism management perspectives : TMP
3
Administrative Sciences : open access journal
2
African journal of business and economic research : AJBER
2
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ECONIS (ZBW)
13
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1
Service quality, perceived value, and citizens' continuous-use intention regarding e-government : empirical evidence from China
Li, Yan
;
Shang, Huping
- In:
Information & management : the internat. journal of …
57
(
2020
)
3
,
pp. 1-15
Persistent link: https://www.econbiz.de/10012249146
Saved in:
2
A study on the impact of design attributes on E-payment service utility
See-To, Eric W. K.
;
Ho, Kevin K. W.
- In:
Information & management : the internat. journal of …
53
(
2016
)
5
,
pp. 668-681
Persistent link: https://www.econbiz.de/10011530491
Saved in:
3
A cognitive-affective model of perceived user satisfaction (CAMPUS) : the complementary effects and interdependence of usability and aesthetics in IS design
Coursaris, Constantinos K.
;
Osch, Wietske van
- In:
Information & management : the internat. journal of …
53
(
2016
)
2
,
pp. 252-264
Persistent link: https://www.econbiz.de/10011448496
Saved in:
4
Online information quality and consumer satisfaction : the moderating roles of contextual factors - a meta-analysisO
Ghasemaghaei, Maryam
;
Hassanein, Khaled
- In:
Information & management : the internat. journal of …
52
(
2015
)
8
,
pp. 965-981
Persistent link: https://www.econbiz.de/10011416915
Saved in:
5
Applying flow theory to booking experiences : an integrated model in an online service context
Bilgihan, Anil
;
Nusair, Khaldoon
;
Okumus, Fevzi
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
6
,
pp. 668-678
Persistent link: https://www.econbiz.de/10011376411
Saved in:
6
Antecedents of consumers' intention to revisit an online group-buying website : a transaction cost perspective
Che, Tong
;
Peng, Zeyu
;
Lim, Kai Hin
;
Hua, Zhongsheng
- In:
Information & management : the internat. journal of …
52
(
2015
)
5
,
pp. 588-598
Persistent link: https://www.econbiz.de/10011341608
Saved in:
7
The influence of website dimensionality on customer experiences, perceptions and behavioral intentions : an exploration of 2D vs. 3D web design
Visinescu, Lucian L.
;
Sidorova, Anna
;
Jones, Mary C.
; …
- In:
Information & management : the internat. journal of …
52
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10010485619
Saved in:
8
A quality evaluation model for the design quality of online shopping websites
Cebi, Selcuk
- In:
Electronic commerce research and applications
12
(
2013
)
2
,
pp. 124-135
Persistent link: https://www.econbiz.de/10010504882
Saved in:
9
Success of electronic commerce Web sites : a comparative study in two countries
Chen, Jengchung Victor
;
Rungruengsamrit, Duangjai
; …
- In:
Information & management : the internat. journal of …
50
(
2013
)
6
,
pp. 344-355
Persistent link: https://www.econbiz.de/10009775412
Saved in:
10
Impact of quality antecedents on taxpayer satisfaction with online tax-filing systems : an empirical study
Chen, Ching-wen
- In:
Information & management : the internat. journal of …
47
(
2010
)
5/6
,
pp. 308-315
Persistent link: https://www.econbiz.de/10008650926
Saved in:
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