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isPartOf:"International journal of hospitality management"
~isPartOf:"Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike"
~subject:"Gastgewerbe"
~subject:"Hospitality"
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Search: subject_exact:"Servicequalität"
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Gastgewerbe
Hospitality
Dienstleistungsqualität
407
Service quality
407
Customer satisfaction
216
Kundenzufriedenheit
216
Consumer behaviour
193
Konsumentenverhalten
193
Hotel industry
131
Hotellerie
131
Beziehungsmarketing
116
Relationship marketing
116
Gastronomie
106
Restaurant industry
106
Customer service
55
Kundenservice
55
Hospital
54
Krankenhaus
54
Emotion
52
Beschwerdemanagement
44
Complaint management
44
Hospitality industry
43
Arbeitszufriedenheit
33
Job satisfaction
33
Arbeitsverhalten
32
Work behaviour
32
Satisfaction
30
Tourism employees
30
Tourismusberufe
30
USA
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25
Viral marketing
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Virales Marketing
22
Quality management
21
Qualitätsmanagement
21
Robot
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Roboter
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Dienstleistungssektor
20
Service industry
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Product quality
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Butcher, Ken
2
Clergue, Valentina
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Etemad-Sajadi, Reza
2
Heo, Cindy Yoonjoung
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Kim, Hyunsu
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Pizam, Abraham
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So, Kevin Kam Fung
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International journal of hospitality management
Bizinfo (Blace) : časopis iz oblasti ekonomije menadžmenta i informatike
International journal of contemporary hospitality management
36
Journal of hospitality marketing & management
15
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Tourism management : research, policies, practice
10
Journal of travel and tourism marketing
8
The service industries journal
8
Administrative Sciences : open access journal
3
Electronic markets : EM ; the international journal of electronic commerce and business media
3
Journal of business research : JBR
3
Journal of hospitality and tourism insights
3
Service business
3
The Cornell hospitality quarterly
3
Bridging tourism theory and practice
2
Enlightening tourism : ET ; a pathmaking journal
2
European research studies
2
European review of service economics and management
2
Handbook of hospitality operations and IT
2
Health care management review : HCM review
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of productivity and quality management : IJPQM
2
International journal of services and operations management
2
International journal of services, economics and management
2
Inventi impact: service sector
2
Journal of Islamic marketing
2
Journal of retailing and consumer services
2
The journal of services marketing
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
Tourism and hospitality research : THR
2
Tourism economics : the business and finance of tourism and recreation
2
Tourism, Hospitality & Event Management
2
Acta Universitatis Danubius / Oeconomica
1
Advances in hospitality and leisure
1
American journal of agricultural economics
1
Amfiteatru economic : an economic and business research periodical
1
Asia Pacific business review
1
Asia Pacific journal of innovation and entrepreneurship : APJIE
1
Business Guides on the Go
1
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ECONIS (ZBW)
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1
Analysing the satisfaction of halal restaurant guests through online ratings on TripAdvisor
Tepavčević, Jelena
;
Bradić, Milan
;
Luković, Slobodan
- In:
Bizinfo (Blace) : časopis iz oblasti ekonomije …
12
(
2021
)
1
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012615877
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Promising European research results to improve hospitality in healthcare by eHealth
Zsarnoczky-Dulhazi, Fanny
;
Zsarnoczky, Martin
;
Kopper, Bence
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-5
Persistent link: https://www.econbiz.de/10014334467
Saved in:
4
Reprint of: Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334776
Saved in:
5
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
6
Does pro-customer behavior always do the trick? : an investigation of pro-customer deviance
Ma, Xiuli
;
Xu, Xiaowei
;
Hu, JiaJing
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014439937
Saved in:
7
Luxury hospitality : a systematic literature review and research agenda
Jain, Varsha
;
Wirtz, Jochen
;
Salunke, Parth
;
Nunkoo, Robin
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014487584
Saved in:
8
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
9
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
10
Instilling the core tenets of hospitality in healthcare services : the role of service assurance and social presence
Etemad-Sajadi, Reza
;
Heo, Cindy Yoonjoung
;
Clergue, …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014311439
Saved in:
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