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isPartOf:"International journal of hospitality management"
~isPartOf:"Total quality management & business excellence"
~person:"Lynn, Michael"
~subject:"Tipping policy"
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Tipping policy
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Lynn, Michael
Brewster, Zachary W.
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International journal of hospitality management
Total quality management & business excellence
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Tipping policy effects on customer satisfaction : an informative failure to replicate
Lynn, Michael
;
Kwortnik, Robert J.
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-4
Persistent link: https://www.econbiz.de/10012241485
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2
A within-restaurant analysis of changes in customer satisfaction following the introduction of service inclusive pricing or automatic service charges
Lynn, Michael
;
Brewster, Zachary W.
- In:
International journal of hospitality management
70
(
2018
),
pp. 9-15
Persistent link: https://www.econbiz.de/10011825956
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