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isPartOf:"International journal of hospitality management"
~person:"Bai, Billy"
~person:"Wang, Xingyu"
~subject:"Hospitality industry"
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Hospitality industry
Dienstleistungsqualität
8
Service quality
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Customer satisfaction
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Kundenzufriedenheit
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Service recovery performance
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Beschwerdemanagement
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Complaint management
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Consumer behaviour
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International journal of hospitality management
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A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
2
Effectiveness of error management training in the hospitality industry : impact on perceived fairness and service recovery performance
Yao, Sheng
;
Wang, Xingyu
;
Yu, Heyao
;
Guchait, Priyanko
- In:
International journal of hospitality management
79
(
2019
),
pp. 78-88
Persistent link: https://www.econbiz.de/10012012973
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