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isPartOf:"International journal of hospitality management"
~person:"Pizam, Abraham"
~person:"Qu, Hailin"
~person:"Wang, Xingyu"
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Search: subject_exact:"Servicequalität"
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Dienstleistungsqualität
13
Service quality
13
Customer satisfaction
6
Kundenzufriedenheit
6
Beziehungsmarketing
5
Relationship marketing
5
Hospital
4
Krankenhaus
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Arbeitsverhalten
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Consumer behaviour
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Hotellerie
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Work behaviour
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Austauschtheorie
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Anxiety
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Pizam, Abraham
Qu, Hailin
Wang, Xingyu
Han, Heesup
11
Mattila, Anna S.
10
Jang, Soocheong
9
Guchait, Priyanko
8
Law, Chun Hung Roberts
6
Line, Nathaniel D.
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Lu, Lu
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Wong, IpKin Anthony
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Madera, Juan M.
5
Prentice, Catherine
5
So, Kevin Kam Fung
5
Zhang, Tingting
5
Bai, Billy
4
Brewster, Zachary W.
4
Hanks, Lydia
4
Kim, Woo Gon
4
King, Ceridwyn
4
Lee, Jin-soon
4
Lee, Lindsey
4
Lynn, Michael
4
Torres, Edwin N.
4
Ali, Faizan
3
Altinay, Levent
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Bilgihan, Anil
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Cheng, Ching-Chan
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DiPietro, Robin B.
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Gursoy, Dogan
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Hyun, Sunghyup Sean
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Kim, Haemi
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Lee, Seonjeong
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Miao, Li
3
Paşamehmetoğlu, Ayşın
3
Ryu, Kisang
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International journal of hospitality management
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
The Cornell hospitality quarterly
1
Tourism and hospitality research : the surrey quarterly review
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ECONIS (ZBW)
13
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1
The role of perceived risk and information security on customers' acceptance of service robots in the hotel industry
Pizam, Abraham
;
Ozturk, Ahmet Bulent
;
Hacikara, Ahmet
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457836
Saved in:
2
Measuring patient experience in healthcare
Godovykh, Maksim
;
Pizam, Abraham
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-4
Persistent link: https://www.econbiz.de/10014334448
Saved in:
3
Special issue: Hospitality in healthcare
Pizam, Abraham
(
ed.
)
-
2023
Persistent link: https://www.econbiz.de/10014336554
Saved in:
4
Hospitality employees' affective experience of shame, self-efficacy beliefs and job behaviors : the alleviating role of error tolerance
Wang, Xingyu
;
Guchait, Priyanko
;
Do The Khoa
; …
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013185213
Saved in:
5
Customer verbal aggression and employee service sabotage : the mediating role of perceived discrimination
Lin, Derong
;
Shi, Zhao
;
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014227719
Saved in:
6
Antecedents and consequences of hotel customers' psychological ownership
Li, Shuhao
;
Qu, Hailin
;
Wei, Min
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012435832
Saved in:
7
Antecedents and the underlying mechanism of customer intention of co-creating a dining experience
Im, Jinyoung
;
Qu, Hailin
;
Beck, Jeffrey A.
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012425014
Saved in:
8
Hospitality employee's mindfulness and its impact on creativity and customer satisfaction : the moderating role of organizational error tolerance
Wang, Xingyu
;
Wen, Xueqi
;
Paşamehmetoğlu, Ayşın
; …
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495026
Saved in:
9
Effects of employees' social exchange and the mediating role of customer orientation in the restaurant industry
Kim, Haemi
;
Qu, Hailin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-8
Persistent link: https://www.econbiz.de/10012293783
Saved in:
10
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu
;
Guchait, Priyanko
;
Pasamehmetoglu, Aysin
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Saved in:
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