//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"International journal of quality and service sciences"
~accessRights:"restricted"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~subject:"Dienstleistungsmanagement"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Reklamation"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsmanagement
Beschwerdemanagement
8
Complaint management
8
Customer satisfaction
7
Dienstleistungsqualität
7
Kundenzufriedenheit
7
Service quality
7
Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Konsumentenverhalten
5
Service recovery
5
Customer service
4
Kundenservice
4
Emotion
3
Service failure
3
Social Web
2
Social web
2
Apology
1
Arbeitsverhalten
1
Attribution
1
Bank
1
Bank services
1
Banking industry
1
Co-creation
1
Complaint handling
1
Consumer-to-consumer interactional justice
1
Critical incident
1
Customer integration
1
Customer misbehavior
1
Customer participation
1
Customers satisfaction
1
Deep learning algorithm
1
Dienstleistungssektor
1
E-commerce
1
E-service
1
E-service failure
1
E-service recovery quality
1
E-service recovery satisfaction
1
ESQ
1
more ...
less ...
Online availability
All
Undetermined
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Allen, Alexis M.
1
Bacile, Todd J.
1
Wolter, Jeremy S.
1
Xu, Pei
1
Published in...
All
International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Academy of Management perspectives : AMP
1
Applied Marketing Science / Angewandte Marketingforschung
1
International journal of contemporary hospitality management
1
Management decision : MD
1
Marketing intelligence & planning
1
Research
1
more ...
less ...
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
Relevance
Date (newest first)
Date (oldest first)
1
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->