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isPartOf:"International journal of quality and service sciences"
~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistungsmanagement"
~type:"article"
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Dienstleistungsmanagement
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Petzer, Daniel J.
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Svari, Sander
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Svensson, Göran
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Choi, Youngsoo
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DeMeyer, Christine F.
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Meyer, Christine F. De
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International journal of quality and service sciences
International journal of hospitality management
International journal of contemporary hospitality management
2
The journal of services marketing
2
Academy of Management perspectives : AMP
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
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Enlightening tourism : ET ; a pathmaking journal
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Journal of accounting & management information systems : JAMIS
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Journal of hospitality marketing & management
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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Journal of international marketing and marketing research
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Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Management decision : MD
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Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
2
Service recovery evaluations : GLBT versus hetero customers
Ro, Heejung
;
Choi, Youngsoo
;
Olson, Eric
- In:
International journal of hospitality management
33
(
2013
),
pp. 366-375
Persistent link: https://www.econbiz.de/10009746343
Saved in:
3
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
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