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isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"Management decision : MD"
~subject:"Dienstleistungsmanagement"
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Search: subject_exact:"Reklamation"
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Dienstleistungsmanagement
Beschwerdemanagement
16
Complaint management
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Dienstleistungsqualität
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Kundenzufriedenheit
12
Service quality
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Customer satisfaction
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Petzer, Daniel J.
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Svari, Sander
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Svensson, Göran
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Cheung, Fung Yi Millissa
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DeMeyer, Christine F.
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Meyer, Christine F. De
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International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Management decision : MD
International journal of contemporary hospitality management
2
The journal of services marketing
2
Academy of Management perspectives : AMP
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Applied Marketing Science / Angewandte Marketingforschung
1
Bankwirtschaftliche Schriftenreihe
1
Enlightening tourism : ET ; a pathmaking journal
1
Interaktionen im Dienstleistungsbereich
1
International journal of hospitality management
1
Journal of accounting & management information systems : JAMIS
1
Journal of hospitality marketing & management
1
Journal of international marketing and marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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Research
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Vortragsreihe / Universität Potsdam, Lehrstuhl für Betriebswirtschaftslehre mit dem Schwerpunkt Marketing
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
4
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
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