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isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~isPartOf:"The journal of services marketing"
~subject:"Dienstleistungsmanagement"
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Search: subject_exact:"Reklamation"
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Dienstleistungsmanagement
Beschwerdemanagement
57
Complaint management
57
Dienstleistungsqualität
42
Service quality
41
Kundenzufriedenheit
38
Customer satisfaction
37
Beziehungsmarketing
26
Consumer behaviour
26
Konsumentenverhalten
26
Relationship marketing
26
Customer service
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Kundenservice
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Service recovery
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Emotion
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Dienstleistungssektor
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Gerechtigkeit
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Virales Marketing
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Fluggesellschaft
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Svari, Sander
3
Svensson, Göran
3
Petzer, Daniel J.
2
Allen, Alexis M.
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Bacile, Todd J.
1
Berenguer Contrí, Gloria
1
DeMeyer, Christine F.
1
Edvardsson, Bo
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Fuentes Blasco, María
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Gil Saura, Irene
1
Meyer, Christine F. De
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Moliner Velázquez, Beatriz
1
Slåtten, Terje
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International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
The journal of services marketing
International journal of contemporary hospitality management
2
Academy of Management perspectives : AMP
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Applied Marketing Science / Angewandte Marketingforschung
1
Bankwirtschaftliche Schriftenreihe
1
Enlightening tourism : ET ; a pathmaking journal
1
Interaktionen im Dienstleistungsbereich
1
International journal of hospitality management
1
Journal of accounting & management information systems : JAMIS
1
Journal of hospitality marketing & management
1
Journal of international marketing and marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Management decision : MD
1
Managing service quality : MSQ ; an international journal
1
Marketing intelligence & planning
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
1
Research
1
Vortragsreihe / Universität Potsdam, Lehrstuhl für Betriebswirtschaftslehre mit dem Schwerpunkt Marketing
1
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ECONIS (ZBW)
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OLC EcoSci
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The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
3
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
4
A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)
Svari, Sander
;
Slåtten, Terje
;
Svensson, Göran
; …
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 323-335
Persistent link: https://www.econbiz.de/10009272255
Saved in:
5
Causes for complaining behaviour intentions : the moderator effect of previous customer experience of the restaurant
Moliner Velázquez, Beatriz
;
Fuentes Blasco, María
; …
- In:
The journal of services marketing
24
(
2010
)
7
,
pp. 532-545
Persistent link: https://www.econbiz.de/10008749967
Saved in:
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