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isPartOf:"International journal of quality and service sciences"
~isPartOf:"Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation"
~subject:"Airline"
~subject:"Dienstleistungsmanagement"
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Airline
Dienstleistungsmanagement
Beschwerdemanagement
14
Complaint management
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Kundenzufriedenheit
11
Service quality
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Petzer, Daniel J.
2
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2
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Meyer, Christine F. De
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International journal of quality and service sciences
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
Journal of air transport management
8
International journal of contemporary hospitality management
4
The journal of services marketing
4
Journal of travel and tourism marketing
2
Academy of Management perspectives : AMP
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Applied Marketing Science / Angewandte Marketingforschung
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Bankwirtschaftliche Schriftenreihe
1
Business and society review : a quarterly forum on the role of business in a free society
1
Challenges and opportunities for transportation services in the post-COVID-19 era
1
Cogent business & management
1
Enlightening tourism : ET ; a pathmaking journal
1
Interaktionen im Dienstleistungsbereich
1
International journal of business and economics
1
International journal of economics and business research
1
International journal of hospitality management
1
International journal of human resource management
1
International journal of services and operations management
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of accounting & management information systems : JAMIS
1
Journal of business research : JBR
1
Journal of hospitality marketing & management
1
Journal of innovation & knowledge : JIK
1
Journal of international marketing and marketing research
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of service theory and practice : JSTP
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Journal of the Academy of Marketing Science
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Latin American business review : journal of the Business Association of Latin American Studies (BALAS)
1
Management decision
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Management decision : MD
1
Management information systems : mis quarterly
1
Managing service quality : MSQ ; an international journal
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Marketing intelligence & planning
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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1
The effects of online incivility and consumer-to-consumer interactional justice on complainants, observers, and service providers during social media service recovery
Bacile, Todd J.
;
Wolter, Jeremy S.
;
Allen, Alexis M.
; …
- In:
Journal of interactive marketing : a quarterly …
44
(
2018
),
pp. 60-81
Persistent link: https://www.econbiz.de/10011949553
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
3
Perceived justice in South African airline and hospital industries : measurement model
Meyer, Christine F. De
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10010160050
Saved in:
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