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isPartOf:"International journal of quality and service sciences"
~subject:"Organizational change"
~subject:"Service quality"
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Search: subject_exact:"EFQM excellence model"
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Organizational change
Service quality
Quality management
81
Qualitätsmanagement
81
Dienstleistungsqualität
31
Customer satisfaction
12
Kundenzufriedenheit
12
Schweden
10
Sweden
10
Product quality
9
Produktqualität
9
Consumer behaviour
8
Gesundheitswesen
8
Health care
8
Health care system
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Konsumentenverhalten
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Organisatorischer Wandel
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Beziehungsmarketing
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Bibliometrics
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Bibliometrie
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Gesundheitsversorgung
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Quality
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Innovationsmanagement
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Lean Management
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Lean management
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Performance measurement
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Performance-Messung
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Quality improvement
5
Unternehmenskultur
5
Higher education
4
Hospital
4
Krankenhaus
4
Lean Production
4
Lean production
4
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39
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39
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8
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39
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Lilja, Johan
3
Rönnbäck, Åsa
3
Bäckström, Ingela
2
Dahlgaard, Jens Jörn
2
Dahlgaard-Park, Su Mi
2
Palm, Klas
2
Richardsson, Daniel
2
Abdi, Adel
1
Abdirad, Maryam
1
Algehed, Jessica
1
Ali, Shujaat
1
Amorim, Marlene
1
Anninos, Loukas N.
1
Anttila, Juhani
1
Astrini, Nidya Judhi
1
Azad, Naser
1
Bedzsula, Bálint
1
Berggrun, Luis
1
Birgisson, Björn
1
Biryukova, Lyudmila
1
Boon-itt, Sakun
1
Broday, Evandro Eduardo
1
Brown, Alan
1
Buk, Tuba Bozaykut
1
Bérces, Roland
1
Chen, Chi-Kuang
1
Cronemyr, Peter
1
Dean, David
1
Deng, Yujia
1
Enquist, Bo
1
Farhani, Iklima
1
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1
He, Zhen
1
Hilton, Julie
1
Ingelsson, Pernilla
1
Johansson, Elisabeth
1
Johnson, Mikael
1
Jussila, Kari
1
Jónás, Tamás
1
Kaneko, Massaki
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International journal of quality and service sciences
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
106
The TQM journal : the international review of organizational improvement
88
International journal of productivity and quality management : IJPQM
73
International journal of quality & reliability management
63
Total quality management & business excellence
52
Quality management journal : QMJ
50
International journal of services and operations management
30
International journal of production research
25
Business process management journal
23
Health care management review : HCM review
23
Beiträge zur Hochschulpolitik
21
Auditing : a journal of practice & theory
20
Benchmarking : an international journal ; BIJ
20
Journal of health organization and management
20
International journal of hospitality management
19
Journal of retailing and consumer services
17
International journal of production economics
16
International journal of six sigma and competitive advantage : IJSSCA
16
Amfiteatru economic : an economic and business research periodical
15
Cogent business & management
14
International journal of business information systems : IJBIS
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of contemporary hospitality management
13
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
Journal of business research : JBR
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and operations management : IJSOM
10
International journal of services and standards
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Europäische Hochschulschriften / 5
9
Gabler Edition Wissenschaft
9
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ECONIS (ZBW)
39
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1
Collaborating in a health-care process : partner, not customer
Karlsson, Margareta
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 110-120
Persistent link: https://www.econbiz.de/10012884466
Saved in:
2
Quality, resilience, sustainability and excellence : understanding LEGO’s journey towards organisational excellence
Dahlgaard, Jens Jörn
;
Anninos, Loukas N.
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 465-485
Persistent link: https://www.econbiz.de/10013361624
Saved in:
3
E-grocery service loyalty : integrating food quality, e-grocery quality and relationship quality (young customers' experience with local food)
Suhartanto, Dwi
;
Dean, David
;
Farhani, Iklima
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 87-102
Persistent link: https://www.econbiz.de/10014514142
Saved in:
4
Organizational learning, quality and safety culture in patient care : comparing Colombia and the Kingdom of Saudi Arabia
Santa, Ricardo
;
Morante, Diego
;
Tegethoff, Thomas
; …
- In:
International journal of quality and service sciences
16
(
2024
)
1
,
pp. 103-119
Persistent link: https://www.econbiz.de/10014514143
Saved in:
5
Russian government quality award : 25 years towards organizational excellence
Salimova, Tatiana
;
Dahlgaard-Park, Su Mi
;
Biryukova, …
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 54-64
Persistent link: https://www.econbiz.de/10012884461
Saved in:
6
Quality perception of accounting firm customers
Mainardes, Emerson Wagner
;
Sousa, Gerlane da Silva
- In:
International journal of quality and service sciences
14
(
2022
)
4
,
pp. 671-691
Persistent link: https://www.econbiz.de/10013454251
Saved in:
7
The evolution of quality : from inspection to Quality 4.0
Broday, Evandro Eduardo
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 368-382
Persistent link: https://www.econbiz.de/10013361599
Saved in:
8
Designing a quality scorecard (QSC) for system integration in the era of Industry 4.0
Roh, Hye Young
;
Ali, Shujaat
;
Song, Hojun
;
Shin, Wan Seon
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 157-177
Persistent link: https://www.econbiz.de/10013330606
Saved in:
9
From quality control to TQM, service quality and service sciences : a 30-year review of TQM literature
Chen, Chi-Kuang
;
Reyes, Lidia
;
Dahlgaard, Jens Jörn
; …
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10013330611
Saved in:
10
Examining the impact of E-supply chain on service quality and customer satisfaction : a case study
Abdirad, Maryam
;
Krishnan, Krishna K.
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 274-290
Persistent link: https://www.econbiz.de/10013330617
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