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isPartOf:"Journal of hospitality marketing & management"
~accessRights:"restricted"
~isPartOf:"International journal of consumer studies"
~person:"Cai, Ruiying"
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Journal of hospitality marketing & management
International journal of consumer studies
International journal of hospitality management
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Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
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