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isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"European journal of marketing : EJM"
~isPartOf:"International journal of contemporary hospitality management"
~person:"Jang, Soocheong"
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Beschwerdemanagement
3
Complaint management
3
Consumer behaviour
3
Customer satisfaction
3
Dienstleistungsqualität
3
Konsumentenverhalten
3
Kundenzufriedenheit
3
Service quality
3
Gastronomie
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Restaurant industry
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Service failures
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Service recovery
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Customer service
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Kundenservice
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Restaurants
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Selbstbedienung
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Self-service
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Self-service technology
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Signaling
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Signalling
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Soziale Schicht
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foodservice
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open kitchen
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service failure
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Jang, Soocheong
Mattila, Anna S.
4
Hanks, Lydia
3
Ekiz, Erdogan H.
2
Kim, Kyungmin
2
Koc, Erdogan
2
Miao, Li
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Sparks, Beverley A.
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Wang, Chenya
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Wu, Luorong
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Chi, Christina Geng-qing
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Choi, Beom Joon
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1
Dagger, Tracey S.
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Do The Khoa
1
DÃaz-Martin, Ana Maria
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Journal of hospitality marketing & management
European journal of marketing : EJM
International journal of contemporary hospitality management
International journal of hospitality management
6
The journal of services marketing
1
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ECONIS (ZBW)
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1
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
2
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
3
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
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