//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"International journal of consumer studies"
~isPartOf:"Journal of service research : JSR"
~subject:"perceived justice"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
perceived justice
Beschwerdemanagement
73
Complaint management
73
Consumer behaviour
49
Konsumentenverhalten
49
Dienstleistungsqualität
46
Service quality
46
Customer satisfaction
37
Kundenzufriedenheit
37
Beziehungsmarketing
28
Relationship marketing
28
service failure
20
service recovery
18
Customer service
15
Kundenservice
15
Emotion
10
Viral marketing
10
Virales Marketing
10
Gastronomie
9
Restaurant industry
9
Hotel industry
8
Hotellerie
8
USA
7
United States
7
Online retailing
6
Online-Handel
6
Dienstleistungssektor
5
Internet marketing
5
Online-Marketing
5
Service industry
5
Social Web
5
Social web
5
Gerechtigkeit
4
Justice
4
Mobile communications
4
Mobilkommunikation
4
anger
4
social media
4
Confidence
3
Meta-Analyse
3
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Cai, Ruiying
1
Fazili, Asif Iqbal
1
Gruen, Thomas W.
1
Guo, Lin
1
Kim, Eojina
1
Lages, Cristiana R.
1
Lotz, Sherry L.
1
Mostafa, Rania B.
1
Qu, Hailin
1
Sahaf, Taiba Musadiq
1
Shabbir, Haseeb A.
1
Tang, Chuanyi
1
Tang, Liang
1
Thwaites, Des
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
International journal of consumer studies
Journal of service research : JSR
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
International journal of economics and business research
1
International journal of electronic commerce : IJEC
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of services and operations management
1
Journal of Asia Pacific business
1
Total quality management & business excellence
1
Tourism and hospitality research : THR
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Service failure and service recovery : a hybrid review and research agenda
Sahaf, Taiba Musadiq
;
Fazili, Asif Iqbal
- In:
International journal of consumer studies
48
(
2024
)
1
,
pp. 1-45
Persistent link: https://www.econbiz.de/10014465453
Saved in:
2
Customers' perceived justice, emotions, direct and indirect reactions to service recovery : moderating effects of recovery efforts
Cai, Ruiying
;
Qu, Hailin
- In:
Journal of hospitality marketing & management
27
(
2018
)
3
,
pp. 323-345
Persistent link: https://www.econbiz.de/10011880415
Saved in:
3
The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
4
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
5
Corporate image : a service recovery perspective
Mostafa, Rania B.
;
Lages, Cristiana R.
;
Shabbir, Haseeb A.
- In:
Journal of service research : JSR
18
(
2015
)
4
,
pp. 468-483
Persistent link: https://www.econbiz.de/10011392283
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->