//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"International journal of consumer studies"
~person:"Andreassen, Tor Wallin"
~person:"Boo, Soyoung"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Customer complaints"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
2
Complaint management
2
Consumer behaviour
2
Konsumentenverhalten
2
Dienstleistungsqualität
1
Franchising
1
Gastronomie
1
Restaurant industry
1
Service quality
1
USA
1
United States
1
more ...
less ...
Type of publication
All
Article
2
Type of publication (narrower categories)
All
Article in journal
2
Aufsatz in Zeitschrift
2
Language
All
English
2
Author
All
Andreassen, Tor Wallin
Boo, Soyoung
Donoghue, Suné
3
Mattila, Anna S.
3
De Klerk, Helena M.
2
Koc, Erdogan
2
Strydom, Nina
2
Andrews, Lynda
1
Anusree, M. R.
1
Baker, Melissa A.
1
Browning, Victoria
1
Bunker, Matthew P.
1
Bustin, Adi
1
Butcher, Ken
1
Byun, Jaemun
1
Cai, Ruiying
1
Chang, Hyo Jung
1
Chen, Haipeng
1
Chih, Wen-Hai
1
Cranage, David A.
1
Cude, Brenda J.
1
Ekiz, Erdogan H.
1
Fan, Alei
1
Fazili, Asif Iqbal
1
Fernandes, Filipa
1
Fernandes, Teresa
1
Ghahramani, Ladan
1
Hanks, Lydia
1
Hansen, Ha°vard
1
Honora, Andreawan
1
Hua, Nan
1
Huey Chern Boo
1
Hwang, Yoo Hee
1
Israeli, Aviad
1
Israeli, Aviad A.
1
Jang, Soocheong
1
Karpinski, Aryn C.
1
Khalilzadeh, Jalayer
1
Khoo-Lattimore, Catheryn
1
Kim, Eojina
1
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
International journal of consumer studies
Journal of service theory and practice : JSTP
1
School of Business' research reports
1
Source
All
ECONIS (ZBW)
2
Showing
1
-
2
of
2
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Influencing factors on customers' intention to complain in a franchise restaurant
Kim, Jooho
;
Boo, Soyoung
- In:
Journal of hospitality marketing & management
20
(
2011
)
1/2
,
pp. 217-237
Persistent link: https://www.econbiz.de/10008934215
Saved in:
2
Trying to complain : the impact of self-referencing on complaining intentions
Hansen, Ha°vard
;
Samuelsen, Bendik M.
;
Andreassen, Tor …
- In:
International journal of consumer studies
35
(
2011
)
4
,
pp. 375-382
Persistent link: https://www.econbiz.de/10009242225
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->