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isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"The service industries journal"
~person:"Baker, Melissa A."
~subject:"Beschwerdemanagement"
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Journal of hospitality marketing & management
The service industries journal
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Customers' reactions to other customer caused service failures : the effects of tie strength on customer loyalty
Kim, Youngsun Sean
;
Baker, Melissa A.
- In:
Journal of hospitality marketing & management
29
(
2020
)
6
,
pp. 682-701
Persistent link: https://www.econbiz.de/10012256164
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