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isPartOf:"Journal of hospitality marketing & management"
~person:"Momayez, Ayatollah"
~subject:"Konsumentenverhalten"
~subject:"Tourism industry"
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Effects of customer forgiveness on brand betrayal and brand hate in restaurant service failures : does apology letter matter?
Rasouli, Nasrin
;
Mostafa Rasoolimanesh, S.
;
Rahmani, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 662-687
Persistent link: https://www.econbiz.de/10013327881
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