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isPartOf:"Journal of management & organization : journal of Australian and New Zealand Academy of Management"
~isPartOf:"Discussion papers / CEPR"
~subject:"Customer satisfaction"
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Journal of management & organization : journal of Australian and New Zealand Academy of Management
Discussion papers / CEPR
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Customer retaliation at the employee-customer interface
Keefe, Dominique A.
;
Russell-Bennett, Rebekah
;
Tombs, …
- In:
Journal of management & organization : journal of …
14
(
2008
)
4
,
pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
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